Workshop Controller

As a Workshop Controller, you will be responsible for the day-to-day management of workshop operations, ensuring work is completed efficiently, safely, and to the highest standards. You will coordinate with technicians, monitor workflow, and deliver exceptional customer service while maximizing workshop productivity,

• Plan and control daily workshop activities.
• Allocate work effectively to technicians based on skill and workload.
• Support the CSR/Workshop Supervisor as required to ensure job specification
• Monitor repair progress and ensure jobs are completed on time.
• Maintain high standards of quality, safety, and compliance.
• Liaise with customers, service advisors, and parts departments to ensure smooth operations.
• Support technicians with technical guidance and problem-solving.
• Monitor workshop performance, productivity, and efficiency.
• Ensure all repairs comply with Volvo Truck & Bus standards and manufacturer guidelines.
  
  We are looking for an experienced and motivated Workshop Controller to join our Volvo Truck & Bus workshop team., Previous experience as a Workshop Controller, Senior Technician, or Workshop Supervisor within the commercial vehicle industry.
• Strong knowledge of Volvo Truck & Bus products is highly desirable.
• Excellent leadership, communication, and organizational skills.
• Ability to work under pressure and manage multiple priorities.
• Strong customer service focus.
• Computer literacy and experience with workshop management systems.
• Full driving licence (HGV licence advantageous but not essential).
  
  Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.


• Competitive salary with a bonus scheme
• Healthcare package
• 25 days holiday raising to 30 days + bank holidays with service
• Ongoing Volvo manufacturer training and career development.
• Generous company pension scheme.
• Enhanced paternity/maternity/foster leave
• Many benefits/discounts for yourself, family and friends including High St retailers, theme park days out, travel/hotels, +++++++
• Supportive team environment.
• Opportunity to work with one of the world's leading commercial vehicle brands.
If you have the experience, leadership skills, and passion to drive workshop performance, we'd love to hear from you.