Workshop Apprentice (Arc (UK) Systems Ltd)

Introduction

You will support the workshop team in building, configuring, testing, repairing, and preparing IT equipment for customer deployments and internal business requirements. Under the guidance of experienced engineers, you will develop technical skills and gain hands-on experience across a wide range of hardware, software and workshop operations.

About the Employer

As a Workshop Apprentice, you'll support the day-to-dayactivities of our workshop whilst developing valuable technical skills andindustry knowledge. You'll receive practical training and mentoring fromexperienced engineers and gain exposure to a broad range of IT hardware,software, and deployment processes.

This role is designed to help you build the knowledge, skills, and confidence needed for a successful career in IT support, engineering, or infrastructure.

What You'll Do

Workshop Apprentice

Are you passionate about technology and keen to build acareer in IT? We're looking for a motivated and enthusiastic workshop apprentice to join our growing team.

This is an exciting opportunity to gain hands-on experienceworking with a wide range of IT equipment while completing a recognised apprenticeship programme. You'll work alongside experienced engineers, learninghow to build, configure, test, repair, and prepare devices for customer deployments and business use.

About the Role

As a workshop apprentice, you'll support the day-to-dayactivities of our workshop whilst developing valuable technical skills andindustry knowledge. You'll receive practical training and mentoring fromexperienced engineers and gain exposure to a broad range of IT hardware,software, and deployment processes.

This role is designed to help you build the knowledge, skills, and confidence needed for a successful career in IT support, engineering, or infrastructure.

What You'll Be Doing

Hardware Build & Configuration

• Assisting with the build, configuration, and testing of laptops, desktops, servers, printers, and other IT equipment.
• Learning how to install operating systems, software applications, and updates.
• Supporting device imaging and deployment preparation activities.
• Carrying out quality checks to ensure devices are ready for customer use.
• Preparing equipment for delivery, installation, or collection.

Workshop Operations

• Supporting the day-to-day running of the workshop.
• Assisting with equipment booking-in and booking-out procedures.
• Helping maintain accurate records of devices and assets.
• Learning workshop processes and best practices.
• Maintaining a tidy, organised, and safe working environment.

Repairs & Diagnostics

• Learning how to diagnose and troubleshoot hardware issues.
• Supporting engineers with repairs and component replacements.
• Recording repair work and technical findings accurately.
• Escalating complex issues to senior team members when required.

Stock & Asset Management

• Assisting with receiving and checking supplier deliveries.
• Supporting stock management and inventory activities.
• Helping track IT equipment throughout the build and deployment process.
• Supporting stock audits and asset management tasks.

Teamwork & Development

• Working closely with workshop engineers, service desk teams, projects, and procurement.
• Participating in apprenticeship learning and development activities.
• Building technical knowledge through practical experience and formal training.
• Developing strong communication, organisation, and customer service skills.

What You'll Gain

• A recognised IT apprenticeship qualification.
• Hands-on experience in a professional IT environment.
• Training and mentoring from experienced engineers.
• Exposure to enterprise IT hardware and technologies.
• Opportunities for career progression within the business.
• A supportive and collaborative team environment.

Training Outcome

Following successful completion of apprenticeship the idea is to move the individual into a workshop engineer role. within the company.

Skills Required

• Communication skills
• Attention to detail
• Organisation skills
• Team working
• Enthusiasm to learn
• To develop new skills
• Ability to follow instructions
• Time management skills
• Positive attitude
• Written communication skills
• Basic computer literacy
• Commitment

Qualifications

• Essential - GCSE - English and Maths - A*-C/9-4 or equivalent

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 7,5-hour shifts between 8 am-6 pm with 1 hour lunch break.

Expected Duration: 1 Year 6 Months

Training Provider: FIREBRAND TRAINING LIMITED