Workplace Support Engineer

We're looking for a Workplace Support Engineer to deliver responsive, user-focused IT support across M Group. In this role, you'll be the face of workplace technology, helping colleagues resolve technical issues, supporting devices and collaboration tools, and ensuring employees have a seamless technology experience wherever they work. Working closely with internal teams, suppliers and managed service partners, you'll troubleshoot problems, drive service improvements, support technology change initiatives, and play a key role in enhancing the digital workplace. If you enjoy solving problems, providing excellent customer service, and making technology simple and effective for users, we'd love to hear from you. What you'll be doing? You'll be the first point of contact for colleagues needing support with workplace technology, helping to resolve issues with devices, applications, printers and meeting room technology. Whether providing support remotely or on-site, you'll focus on delivering a positive user experience and keeping employees productive with minimal disruption. Working closely with IT teams, suppliers and managed service partners, you'll investigate and resolve incidents, identify recurring issues, and contribute to service improvements. You'll also support the rollout of new workplace technologies and transformation projects, helping colleagues adapt to new tools and ways of working. Alongside day-to-day support, you'll play an important role in maintaining device and software lifecycles, managing equipment and access requests, and ensuring accurate asset information is maintained. You'll use colleague feedback and service insights to continuously improve support processes and enhance the overall employee technology experience. Essential skills & experience?

• Experience supporting Windows devices, Microsoft 365, and workplace applications.
• Strong troubleshooting skills across hardware, software, user access, networking, and peripherals.
  
  Excellent customer service and communication skills, with the ability to explain technical issues in plain English.
• Experience working within an IT support or service desk environment, using ITSM tools and processes.
• Ability to manage multiple priorities and resolve issues in a fast-paced environment.
• A proactive, collaborative approach with a passion for delivering a great employee technology experience.
  
  We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We're one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
• We're responsible and go further for our people, clients, communities and the planet
• We're open and seek new and better ways of exceeding expectations
• We're together and as one team; the whole is greater than the sum of the parts
• We're ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It's an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupG #LI-EO1 INDREG .

We offer a range of benefits designed to support your life in and out of work, some of which include;
• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000's of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
In addition, this role offers;
• Private health care and health care cash plan for you
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend - get rewarded for introducing people to us!