Workplace Host

This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time. We are seeking a Workplace Host to form a key part of our placemaking culture, driving the customer touchpoint journey and acting as an ambassador of exceptional workplace experience for both our client and ISS. This role plays a vital part in creating an environment that end users genuinely want to be a part of, supporting well-being, productivity and company culture., Working as part of the Workplace Experience team, you will curate a welcoming, service-led environment while delivering high levels of satisfaction for client stakeholders and ISS employees. You will help meet and exceed agreed service levels, build strong relationships, and ensure every interaction reflects a five-star concierge approach.,

• Own and deliver the end-to-end customer touchpoint journey and other user-centric concepts
• Deliver exceptional customer service, including events and engaging experiences for colleagues
• Support front-of-house and reception activities, assisting visitors, contractors and stakeholders with building access and requests
• Act as the main point of contact for client colleagues on the floor and in the lobby, responding to queries and service requests
• Build effective working relationships with ISS employees to support a strong placemaking ethos
• Welcome visitors in person and by telephone, answering or referring enquiries as appropriate
• Support post room duties when required, including sending and receiving mail
• Use Visitor Management and Meeting Room Management systems to support guests and colleagues effectively
  
  Relevant experience in a corporate, hospitality or customer service environment
• Ideally experienced in using systems such as Microsoft Office
• High degree of accuracy and strong attention to detail
• Excellent communication and customer service skills
• Good time management and organisational skills
• Ability to work independently and as part of a team
• Motivated, committed and flexible, with a natural hosting style
  
  ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing Please click on the following link for more information on this role: If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link