Workplace Ambassador

We are seeking a Workplace Ambassador to manage and support a designated floor within a 10-floor corporate building.

This is a highly client-facing, non-desk-based role requiring regular movement across the floor to support seating, equipment, workspace set-up and day-to-day colleague needs., We are looking for a natural host who will work as part of the Workplace Experience and Front-of-House teams, supporting client visits and curating an environment that enhances wellbeing, productivity and company culture.

The role plays a key part in improving the on-site service experience and deploying new initiatives aligned with the ISS Global Strategy while delivering an exceptional workplace experience for UBS colleagues and guests.

Key Responsibilities

Act as the main point of contact for all colleagues on the assigned floor, responding to queries and requests

Deliver exceptional customer service, ensuring colleagues and visitors feel welcomed and supported

Welcome visitors in person, by telephone and via email, responding promptly or referring enquiries as appropriate

Provide day-to-day support with technology queries, desk movements, events and wellness schedules

Raise and track engineering and maintenance requests as required

Conduct daily floor inspections, proactively identifying cleaning or engineering issues before clients become aware

Maintain strong working relationships and capture colleague and guest preferences to enhance future visits

Support the Workplace Lead with operational decisions and continuous improvement of workplace processes

Strong, professional and confident communication skills

Ability to remain calm and composed in a fast-paced environment

Relevant corporate, hospitality or customer service experience

Experience working with systems such as MS Office

High degree of accuracy and attention to detail

Excellent time management and organisational skills

A proactive, service-driven approach with a strong focus on customer experience, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.