Workforce Optimization Coach - NEW NIKE LONDON FLAGSHIP

Nike London Flagship is looking for an enthusiastic scheduling systems Coach to join the team on a permanent basis. The Workforce Optimisation team is a function within the store that supports with time & pay, labour planning and schedule creation. You are a motivated self-starter with a strong interest in labour forecasting, deployment and analytics. This role supports the store teams in ensuring employee schedules are optimized to leverage the best possible return on investment. The candidate needs to have the ability to be technically competent, highly organized with attention to detail, whilst possessing the ability to connect with people in a positive and supportive manner to further enhance end-user capability. WHAT YOU WILL WORK ON: As a Workforce Optimization scheduling Coach, you will be working on the following activities:

• Schedule creation and maintenance through the WFM auto-scheduling system
• Maintenance of the WFM system's configuration to include employee and volume forecast data, UK compliance, hours of operation, department moves, availability and time off requests
• Ensuring adoption of WFM system and Nike Inc's Scheduling for Service philosophy through regular connects with department schedulers, training sessions, feedback and support
• Timely processing of incoming day off and shift swap requests through the UKG KRONOS app
• Develop content for ongoing training of time and pay tools and procedures, onboarding, drop-in clinics and business reviews
• Supporting with vacation management, timecard maintenance and pay queries
• Work closely with stakeholders and partners to gather and share labour-related insight
WHO YOU WILL WORK WITH: You will be part of the London Flagship Workforce Optimisation team, but will also connect regularly with the labour teams based in EHQ as well as working directly with in-store leadership teams


• Basic understanding of labour forecasting, scheduling systems and time & pay tools
• Advanced computer skills with an emphasis on Microsoft Excel and PowerPoint. Previous experience with KRONOS, ADP and other time & pay systems is beneficial
• Excellent verbal and written communication and presentation skills on cross-functional and different organizational levels
• Excellent problem-solving, critical thinking and analytical skills
• Excellent sense of urgency and ability to quickly apply the right priorities
• Ability to learn quickly and stay current on industry and marketplace trends
• Genuine commitment to connecting with people, coaching performance and making complex processes accessible and engaging