This role will support the Basingstoke Shop Manager and the wider team and other internal colleagues in providing excellent customer service to the shop's broad customer base. The shop is open 5 days a week - Tuesday to Saturday, with an annual turnover of over £2m, it provides the local area and beyond with a unique retail opportunity to search out hidden gems from our current range of wines and spirits and our wide selection of genuine bin-end wines. The key to success in the role is working as a team to engage with customers and promote a friendly, welcoming atmosphere within the shop. Who you will work with Internal: Supply Chain & Logistics, London Shop team, Customer Service, Marketing External: Private customers, Producers What you will do

• Actively engaging with our customers to advise on and sell our product range.
• Ensuring the highest standards for quality and customer service are consistently maintained.
• Handling transactions and processing payment.
• Optimising the shop floor retail space and ensuring the look and feel of the shop is maintained properly.
• Managing stock levels, stock control and the range of products to maintain high levels of availability.
• Work to help the shop achieve monthly and annual sales and other KPI targets.
  
  Previous experience of retail (desirable)
• Outstanding customer service ethos
• A positive attitude and desire to learn
• Proactive approach
• Enjoy working within and contributing to a team but ability to work independently when required
• Your Skills, Knowledge and Experience
• Highly motivated with a natural ability to sell
• Confidence and ability to impart that knowledge to others
• Keen interest in wine/spirits and personal drive to further develop knowledge
• Excellent communication skills (English language, written & spoken)
• The ability to build positive working relationships and develop trust and respect both internally and externally
• Previous experience of retail (desirable)
• Merchandising and understanding of how to maintain store standards (desirable), WSET Level 2 and/or other wine and spirits qualifications is desirable
  
  Berry Bros. & Rudd is 326-years old and we never stand still. As the world's best and most trusted fine wine and spirits merchant, we are committed to helping our customers drink better, now and in the future. A career at Berry Bros. & Rudd is a unique and rewarding experience, combining the rich background of centuries of history with a modern family-owned culture, built on ambitious plans and with people at its heart.
  
  We support our colleagues with a wide range of benefits: you will start with 24 days' holiday, and 3 additional days over the Christmas period and 1 Personal Day, Private Medical cover & Health plan, Life Insurance, Pension, Employee Assistance Programme (EAP), generous Employee discount (up to 40% off products), and many more.
• Closing date: 25th June 2025.
• N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Job Types: Full-time, Permanent Benefits:
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Private dental insurance
• Private medical insurance
• Sick pay