Wellbeing Officer

Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community., As a Wellbeing Officer, you will deliver housing-related support to customers living in independent living accommodation. Working alongside the Independent Living Officer, you will help oversee an effective service, respond to changing support needs and contribute to high levels of customer satisfaction. What you will do

• Assess customers' support needs and provide clear guidance on appropriate services and agencies.
• Assess telecare requirements and process referrals, installation and programming.
• Coordinate support with statutory bodies, other agencies and family members.
• Respond to emergencies, offer reassurance and obtain medical or emergency assistance when needed.
• Monitor customers' health and welfare, taking appropriate action and raising safeguarding concerns.
• Maintain accurate customer records and provide timely information to the Council's Control Centre.
• Help new residents understand equipment and services, and support activities that foster a sense of community.
• Work in line with legal requirements, Council policies, health and safety standards and customer service expectations.
  
  Experience in sheltered housing or social care in a customer-facing role.
• Sensitivity to the needs of older people and an understanding of mental and physical frailty.
• Understanding of lone working, professional boundaries, confidentiality and safeguarding.
• Knowledge of health and safety requirements, including manual handling, fire safety and risk assessment.
• Strong interpersonal, listening and communication skills, with the ability to work flexibly, independently and as part of a wider team.
• Accurate record-keeping, workload planning and excellent IT skills, including Microsoft Office.
• GCSE grades A-C in Mathematics and English, or a relevant Level 2 qualification.
• A full driving licence and access to a motor vehicle.
You should have
• Experience of working in a social housing and/or welfare benefit environment.
• Experience of working with customers, both face to face and over the telephone.
• Experience of giving advice on and supporting customers through debt, to include enforcement of regulations where necessary.
• Experience of producing reports & interpret complex information.
• GCSE or equivalent, grade A-C, to include Maths and English.
• Knowledge of the Governments Welfare Reforms.
• Working knowledge of debt advice, to include rent arrears, priority and non-priority debt.
• Good knowledge and ability to use computer software such as Microsoft Office, to include Word and Excel.
• Excellent communication skills, both orally and in writing.
• Good planning and personal organisation skills.
• Ability to deal effectively with challenging situations and resolve customer enquiries/ complaints.
• Ability to produce reports and communicate at all levels with a varied audience.
• Ability to plan and organise workload in order to meet deadlines that can be unpredictable and cause conflicting demands.
• Must be able to demonstrate empathy with customers.
• Ability to react sensitively to the needs of others.
• Must be self-motivated, assertive but tactful.
• To understand and be committed to the Council's Core Values and Vision.
• Must hold a current driving license and have access to a motor vehicle, which will be used for visiting tenants at their homes and carrying out estate inspections.
• Must have a flexible approach to duties and be willing to attend occasional evening meetings., This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
  
  Our Council
Nuneaton and Bedworth Borough Council is a small authority with BIG values. We take pride in serving the residents of our borough and look to provide value for money services. We aim to work to the best of our abilities with honesty, integrity and place particular importance on working together. Why join us?...... Situated in the heart of England, Nuneaton and Bedworth shares excellent rail and motorway links to the rest of the country. We offer a wide range of job opportunities from refuse and cleansing roles, which directly serve our local community, to behind the scenes administrative roles; providing essential support to our front line professionals.

As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme and generous holiday allowance., A wide range of benefits including competitive salaries that are based on our competency framework and paid according to the scoring of the job profile, to ensure that all roles performing the same duties are paid equally. A generous annual leave entitlement. Our employees receive 25 days annual leave, rising to 30 days after 5 years continuous service. Plus all bank holidays. A wide range of learning and development opportunities. We recognise our employees as a valuable resource and are therefore committed to the investment of time and financial resources to support the learning and development of our workforce. We offer a wide range of learning prospects, which to name a few include: In-house training sessions, E-learning modules, Leadership and management development programmes and a Post Entry Training scheme Access to the Local Government Pension Scheme (LGPS), which provides a secure future income, independent of share prices and stock market fluctuations. To help your pension grow, the Council meets the balance of the cost of providing your benefits into the LGPS. Health and Wellbeing initiatives- Including health checks and MOT's. Employees also receive discounted gym and leisure membership. Wider Wallets - all our employees gain access to offers and permanent discounts to everyday savings, ranging from discounts on high street stores to offers on days outs. Travel, car allowances and schemes - mileage allowances are paid for using cars/cycles for Council business. In addition, Level 1 car users are provided with a car park pass. We also operate a Cycle salary sacrifice scheme. Work-life balance -. We have a number of initiatives in place to support flexible working including, flexible working policy, flexitime scheme and family related leave schemes. Armed Force Covenant - We are proud signatories of the Armed Force Covenant and actively work to ensure that we continue to deliver on our commitment as stated in the Covenant. We were recently awarded the Armed Forces Employer Recognition Scheme Gold Award. We have a range of internal processes and policies to support our Armed Forces Communities. What we look for……. We seek candidates that can adapt to change and welcome new challenges. We look for those that share our values and take pride in what they do.