Wellbeing Benefits Analyst

We're looking for a passionate and detail-oriented Wellbeing Benefits Analyst to join our team. In this role, you'll play a key part in delivering a seamless, engaging, and data-driven benefits experience for employees. Working closely with Wellbeing Benefits Consultants, you'll optimise the VivaBenefits (Benifex) platform, ensuring colleagues can easily access and engage with their benefits while maintaining compliance, accuracy, and fairness. This is an exciting opportunity to combine analytics, employee experience, and benefits expertise to shape the future of wellbeing services across the organisation. What You'll Be Doing

• Manage and enhance the VivaBenefits platform (Benifex), ensuring accurate benefits, eligibility rules, and user experience
• Administer Reward, Recognition, and Wallet modules, ensuring fairness, accuracy, and regulatory compliance
• Support administration of core benefits (e.g. health renewals, flexible holidays, wellbeing programmes)
• Analyse benefit data to generate insights, identify trends, and improve engagement
• Resolve employee queries via multiple channels (ServiceNow, email, phone) within SLAs
• Monitor user feedback and recommend improvements to enhance colleague experience
• Maintain data integrity and ensure accurate reporting
• Support key wellbeing and benefits projects across the business
  
  Experience in employee benefits administration
• Strong analytical skills with advanced Excel capability and Knowledge of PowerBI
• Knowledge of HR systems / Benefits platforms (e.g. VivaBenefits, ServiceNow, Workvivo, Benifex or similar)
• Excellent communication and stakeholder management skills
• Ability to manage multiple priorities and solve problems effectively
• Good financial acumen, as you will be involved in raising PO's and collaborating with finance teams to process accurate cross charges against budgets.
• High attention to detail with a focus on data accuracy and compliance
• A proactive mindset and genuine passion for wellbeing
  
  We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
• 25 days holiday plus bank holidays
• An enhanced pension plan and life insurance
• Health Insurance as a benefit in kind
• Local gym discounts
• Various other benefits and online discounts