Welcome & Service Team Member - Liverpool

Reporting to the Welcome Manager, you'll be part of a team of the visitor welcome team working at Speke Hall. The roles will be based at the Vestibule of Speke Hall mansion. You will be responsible for welcoming our visitors and giving them an exceptional greeting to start their visit. You will manage the amount of people entering the mansion at any one time to make sure the hall doesn't become overwhelmed. You will play a key part in supporting our house volunteers within your working day. What you'll be doing Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude
  
  The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

Salary: 13.25 per hour ( 25,837 FTE) Contract Duration: 12 month fixed term contract with the possibility of extension Working Pattern: 585 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. The hours you will be required to work are between Wednesday - Sunday 12-5pm. Week 1, you will work 2 days, totalling 9 hours. Week 2 you will work 3 days, totalling 13.5 hours. These weeks will then repeat with the added flexibility of covering holiday leave. The hall is also open Bank holiday Mondays, meaning these days will also need to be covered. You will work alongside your colleagues to make sure holidays are covered and the mansion has a representative every day it is open. The mansion is open March - October 5 days, Wednesday - Sunday including bank holiday Mondays. The hall opens for 4 weekends at Christmas, Friday - Sunday, and then is closed between December - February. During the winter months your hours will be worked in reception., The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places