Welcome & Service Team Member / Aelod o'r T m Croeso a Gwasanaeth - Tenby

Reporting to the Senior Collections & House Officer , you'll be part of a team of predominately volunteers working at Tudor Merchant's House, Tenby in the Pembrokeshire portfolio. Tudor Merchant's House is a narrow town house which was once lived in by a local merchant in Tenby. The Tudor Merchant's house is typical of the type of prosperous merchant's house which sprang up when Tenby was a thriving port in the late Middle Ages. The house is laid out as a wealthy merchant may have lived with his family . What you'll be doing Day to day, you'll be responsible for cleaning and preparing the house for visitors. You will deliver a great all-round customer experience. Welcoming visitors at admission, scanning membership cards and taking payments. You will also guide visitors around and provide history on the house and Tenby, making sure they have an enjoyable time and safe visit. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service. Understanding how and why we engage our supporters is key. You'll deliver high standards of presentation at the property. Motivated by achieving targets, you'll actively promote ways to support the Trust such as promoting membership and all of its benefits to visitors

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude
  
  The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

Salary: 13.25 per hour Contract Duration: Fixed term until 31st December 2026 Working Hours/Pattern: This is a zero-hour contract, meaning we can't guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We'll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts. A typical working pattern would be two days per week., The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places