Welcome Manager - Ambleside

Do you thrive in a people focused role and love helping others make the most of their day outdoors? We're looking for an enthusiastic and confident Welcome Manager to lead our visitor facing team across some of the most iconic landscapes in the Lake District - including Langdale, Ullswater, Windermere and Coniston., You'll be leading our Welcome Team across a landscape that stretches from the shores of Ullswater to the southern tip of Windermere and out to the Langdale Pikes. These valleys, lakes and fells form some of the most uplifting scenery in the country, drawing millions of visitors every year. Many people spend an entire day on National Trust land without realising it - and we want to change that. Your leadership will help us connect visitors with the stories, places and people that make the Lakes special, turning a good day out into a great one. Growing support for the National Trust through car park income, fundraising and membership recruitment is key, as it helps grow our supporter base and raises important funds to help deliver our conservation goals. What you'll be doing As the operational lead for our welcome offer, you'll be responsible for:

• Day to day management across multiple sites, including line management of a small team, duty management and visitor welcome
• Driving membership growth, fundraising and commercial success
• Leading and motivating your team to deliver exceptional welcome and service
• Recruitment, workforce planning and supporting staff development
• Monitoring performance, meeting targets and ensuring compliance
• Sharing the work we're doing to protect the Lakes and helping visitors understand how their support makes a difference
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

This is a hands on, visitor facing role - perfect for someone who loves the outdoors, enjoys working with people and wants to help others discover the best of the Lakes. We'd love to hear from you if you can demonstrate:
• Experience of driving commercial targets and delivering high standards of customer service in a busy operational environment.
• Previous leadership or line management experience including supervising, coaching and training.
• Competency in managing budgets to maximise sales, income and control costs.
• Experience of assessing and managing risk.
• Knowledge of Health & Safety and compliance requirements.
  
  The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

As the public face of the National Trust in these valleys, you'll inspire your team to deliver a warm, memorable welcome for every visitor and drive commercial income to support our conservation work. Internally, you'll be known as a 'Welcome Manager (Band 1)'. Salary: 29,000 per annum Contract Duration: Permanent Working Hours: 1950 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You may work more hours during our peak busy season, and fewer hours in the Winter. Working Pattern: A typical day is 8.30am - 4.30pm. Regular weekend working and working during school holidays are a requirement of this role. We would be willing to consider part-time hours for the right applicant., The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places