Welcome Host

Cushman & Wakefield is seeking an enthusiastic and service-driven Welcome Host to join our Front of House team at 24 Lombard Street. This is an exciting opportunity for someone with a passion for hospitality, customer experience and community engagement to play a key role in creating a welcoming and vibrant workplace environment. As the first point of contact for occupiers, visitors and guests, you will deliver a premium hospitality-led experience while helping to foster a connected and engaging building community. This role combines exceptional front of house service, relationship building, event support and operational excellence, ensuring every interaction leaves a positive and lasting impression.,

• Deliver a warm, professional and welcoming experience for all occupiers, visitors and guests.
• Provide proactive, personalised support and anticipate customer needs to ensure an exceptional customer journey.
• Act as a key point of contact for occupier enquiries, resolving issues promptly and escalating where necessary.
• Collaborate with building management, facilities teams and service partners to ensure seamless service delivery.
• Support the promotion and delivery of occupier events, activations and community initiatives.
• Maintain excellent knowledge of building amenities, occupiers and local services to enhance the customer experience.
• Coordinate daily front of house activities, ensuring effective communication and smooth operational handovers.
• Complete administrative tasks, reporting requirements, logs and checklists accurately and efficiently.
• Gather occupier feedback and contribute ideas to continuously improve the building experience.
  
  Experience in a front of house, hospitality, customer service or customer experience environment.
• Strong customer service skills and a genuine passion for helping people.
• Experience engaging with customers, guests or stakeholders in a professional setting.
• Ability to build strong working relationships with a variety of stakeholders.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong verbal and written communication skills.
Desirable
• Experience within a commercial office, workplace or property environment.
• Experience supporting events, occupier engagement programmes or community initiatives.
• Familiarity with customer engagement or workplace experience platforms.
• Experience working within a premium hospitality-led environment., Strong command of spoken and written English.
• Excellent administration and organisational skills.
• Proficiency in Microsoft Office and standard workplace technology systems.
• Professional, approachable and confident communication style.
• Ability to work both independently and collaboratively within a team environment.
• A proactive, solutions-focused mindset with strong attention to detail.