Weekend Tours Coordinator

Please note: This is a weekend-only position. However, it is available as a job share opportunity. Are you a proactive individual who can effectively communicate with visitors from all over the world? The Bodleian Libraries is looking for an individual with exemplary customer service to be the main point of contact during weekends for all individual visit enquiries, displaying tact and diplomacy with visitors and group bookers from around the world and key stakeholders within the University. Putting our visitors first, you will support in developing and marketing new products to maximise income generation opportunities both within the Bodleian Libraries and across Oxford. You will provide outstanding customer service to visitors, responding to telephone and email enquiries and listening to and understanding their requirements, ensuring customer satisfaction and repeat bookings. You will collate and review visitor feedback, responding to online feedback in a timely manner. You will collate relevant ticketing and sales data, creating monthly reports for the Tours and Visitor Experience Manager. This is a permanent, part-time post, working 14 hours per week.

You will have experience of accurately recording and collating data. You will also be highly organised and have excellent IT skills, including a good working knowledge of Microsoft Excel. You will be able to build strong relationships with internal and external stakeholders. Excellent interpersonal skills, with experience of delivering outstanding customer service in person and via email and telephone communication, is also essential.

As an employer, we genuinely care about our employees' wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans