Web Content Officer

We are looking for someone to join our Web Content Team; this is a great opportunity for someone who is passionate about website management, customer care and all things digital! We want someone who can update and continuously review and revise the Huntingdonshire District Council website (as well as other relevant council-owned websites) as appropriate; ensuring the content is up to date and is relevant yet compelling to our customers. Day-to-day tasks involve assigning service requests (we use Hornbill), communicating with the services regarding their web requests, and providing their updates in a timely manner and to a high standard. Providing administrative support, such as assisting external customers with their website queries in a professional manner and logging the data. Capturing website statistics (we use Silktide) and being able to produce reports. Also, being continuously aware of website accessibility and maintaining the high standards we aim for. We work and collaborate with all services within the council, ensuring that their service area content on the website is up to date; therefore, we want someone with good communication and administrative skills, as well as good time management.,

• Assign and action service requests from our internal customers (Hornbill)
• Respond to external customer emails who have website queries
• Provide administrative support to the Web Content Team
• Ensure that web content is maintained to maximise the benefits to the council and its customers.
  
  You will have an interest in websites, digital and customer care, as well as an understanding of what government websites need to provide
• Be competent in using Outlook, Word, Excel and Adobe PDF
• Have good grammar and have an eye for what looks appealing yet professional
• Be a team player; we are a small team and have pride in the work we do, in providing a high standard to our internal and external customers
• Must be confident and able to communicate with services about what we think is best for the website, and also communicate with external customer queries
• Have good time management and deliver service requests in a timely manner
• Have an understanding of capturing website statistics
• Have an understanding of accessibility, as this is essential in terms of maintaining a council website.
An offer of employment is conditional upon having the right to work in the UK. HDC does not hold a Sponsorship Licence and is unable to provide a Certificate of Sponsorship (CoS) or take over sponsorship for any role.

Huntingdonshire District Council (HDC) is passionate about providing high-quality services to our communities, residents and businesses. This means we must employ and retain the most talented and dedicated people. Situated within the heart of the Cambridge-Peterborough Growth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking local authority whose residents are at the heart of our decision-making. At HDC we want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising), all of which support our ultimate purpose of putting our customers first. As local government continues to evolve, Huntingdonshire District Council is preparing for an exciting period of change through Local Government Reorganisation. While organisational structures may change in the coming years, our commitment to delivering excellent services for our communities remains unchanged. Joining HDC now gives you a unique opportunity to make a meaningful impact today whilst helping to shape the future of local government across our area. We are looking for people who are motivated by public service, embrace innovation, and want to play a part in building the organisation of tomorrow.

Equality, diversity and inclusion are at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community and we offer a range of benefits, including flexitime, to encourage a work-life balance.