Wayfinder Volunteer

Purpose of Volunteering Role: Wayfinder volunteers will support our CMHT's by providing a warm, friendly presence for service users attending appointments. They help reduce confusion about where to go, and make the centre feel more welcoming and less stressful so service users feel supported from the moment they arrive. This is a voluntary role which is unpaid. Must be 18+, live within the Black Country, and able to travel to Brierley Hill Health and Social Care Centre - Venture Way, Brierley Hill DY5 1RU (travel expenses will be reimbursed for bus/car travel) We are looking for individuals available on a weekly basis, to support on a regular schedule. Please see below times you could support: - Mondays - between 9-4 - Tuesdays between 9-12 - Wednesdays between 9-1 - Thursdays - between 9-12 Please note in your application your availability. We encourage all of our volunteers to support for a longer-term period (6 months or longer). This helps provide stability for staff and service users, and ensures volunteers gain meaningful and valuable experience. Main duties of the job Examples of how you can help us:

• Please refer to Volunteer Role Description for further information
• CMHT's service users will continue to report to reception on arrival for their appointment
• After check-in, Wayfinder volunteers will be available in the reception area to offer a friendly face and guide service users to their appointment from reception.
• Volunteers are not responsible for crisis management. If a service user shows any behaviour that may indicate risk, reception will contact the appropriate clinical team before a volunteer provides Wayfinder support.
  
  Organised, punctual and reliable - desirable that volunteers can support for a minimum of 6 months, regularly, to provide stability for the team and themselves.
• Personable, friendly and welcoming - able to communicate well with patients and staff and build rapport.
• Good communication skills - compassionate and encouraging
• Able to follow confidentiality policy and professional boundaries to keep themselves and patients safe.
• Enthusiasm and desire to help improve experiences of patients and improve wellbeing.
• Basic Computer Skills - Ability to use some digital technology for training and communications - we can support you with this, Organised, punctual and reliable - desirable that volunteers can support for a minimum of 6 months, regularly, to provide stability for the team and themselves.
• Personable, friendly and welcoming - able to communicate well with patients and staff and build rapport.
• Good communication skills - compassionate and encouraging
• Able to follow confidentiality policy and professional boundaries to keep themselves and patients safe.
• Enthusiasm and desire to help improve experiences of patients and improve wellbeing.
• Basic Computer Skills - Ability to use some digital technology for training and communications - we can support you with this
Person Specification values Essential
• Can display trust values
• Live within Black Country, within a reasonable travel distance to our sites
• Over 18 years old
• Availability matches role description
Desirable
• Passion for mental health services
Person Specification values Essential
• Can display trust values
• Live within Black Country, within a reasonable travel distance to our sites
• Over 18 years old
  
  Black Country Healthcare is a major provider of NHS mental health services for more than a million people across Dudley, Sandwell, Walsall and Wolverhampton:
Adult and older adult mental health services
• Specialist learning disabilities services
• Mental health services for children and young people
• Community healthcare for children, young people and families in Dudley
We're proud to be rated Good by the Care Quality Commission, and that many of our staff have won awards for their work.