Suffolk County Council, Suffolk Fire and Rescue Service
- Beacon House, Landmark Business Park, Ipswich, Suffolk, IP1 5PB
- Watch Manager B (Control) in accordance with NJC pay scales
- 42 including weekends and bank holidays. Shift pattern 2 days (08:00 - 18:00), 2 nights (18:00 - 08:00) followed by 4 rest days.
- Permanent
- This position is open to both current Suffolk Fire and Rescue Service (SFRS) employees and external applicants.

Be part of a once-in-a-generation opportunity to shape the future of fire control in Suffolk.
Suffolk Fire and Rescue Service are launching a brand-new, state-of-the-art fire control room, this month in Ipswich, and we're looking for experienced control professionals to be part of a professional and motivated team looking to help lead the return of this function here in Suffolk. This is your chance to answer the call.
Work with cutting-edge technology, contribute to a new mobilising system, and play a vital role in protecting Suffolk's communities every single day.
We're welcoming applications from both current and former substantive, competent Crew Manager (Control) who are looking for career progression or competent substantive Watch managers wanting to transfer within a UK Fire and Rescue Service. If you haven't previously worked within a UK Fire and Rescue Service, you will not be eligible to apply for this position, you will not be eligible to apply for this position.
This is an exciting opportunity to either take the next step in your management career or transfer over to Suffolk and be part of a new and dynamic control room team.
We're passionate about saving lives and protecting the communities we serve. If you are too, then join us and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving. This is your opportunity to make a difference and leave a positive, lasting legacy.

Your role and responsibilities
As Watch Manager (Control), you will lead and co-ordinate the core function of call handling, mobilisation and incident oversight. Your responsibilities will include:
- Manage the performance of the watch personnel through guidance and mentoring, evaluating progress and supporting development.
- Manage compliance with policies, procedures and service standards.
- Manage health, safety and wellbeing of self and others at work.
- Provide statistical analysis information procedures.
- Maintain staffing levels for all watches.
- Oversee equipment testing recording for operational readiness.
- Audit watch and control work to ensure standards are maintained.
- Contribute to the management of Fire Control in the absence of the Station Manager.
- Our control room employees will follow a Control Duty system. The shift pattern is based on an average of 42 hours per week, including weekends and bank holidays, based on 2 days (08:00 - 18:00), 2 nights (18:00 - 08:00) followed by 4 rest days.

Current or former substantive competency as a Crew Manager (Control). (Experience from within last 3 years would be desirable).
- Excellent communication skills verbal and written.
- Excellent leadership skills.
- Experience of managing people and process.
- Proven resilience to remain calm and decisive under pressure.
- An aptitude for decision-making in challenging situations.
- A collaborative approach to managing multi-agency relationships.
- Excellent digital competence.
You can view a full list of requirements in the Job and Person Profile (docx). If you think you have what it takes to be successful in this role, even if you don't meet all the requirements, please apply. We would appreciate the opportunity to consider your application., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Step 3 - Upload a supporting statement answering the following questions below (no more than 250 words per question). You should use the Supporting Statement template (docx).
- Question 1: Describe your experience of identifying personal and professional development needs? What solutions have you put in place?
- Question 2: Describe a time when you had to build trust within your team. What approach did you take, what was the result and what did you learn?
- Question 3: Describe a situation where you demonstrated outstanding leadership qualities.
- Question 4: Describe a situation when you have had to challenge negative behaviours. What did you do and how was this resolved.

In return, we will offer you:
- Scope to shape the future of our new Control Centre.
- A fantastic working environment and the opportunity to make a difference to the lives of Suffolk residents.
- A rewarding and challenging career in a vital public service.
- Travel, lifestyle, health and wellbeing benefits.
- Membership of a competitive Local Government Pension Scheme (LGPS).
- Training and support to expand your knowledge.
- Diverse and active staff networks.

Looking for other exciting opportunities within Suffolk's new Control Room?
We're currently seeking talented individuals to join us in the below positions:
Crew Manager (Control) - Shift, This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #FCR
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you'll enjoy:

up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day

Plus lots more!