Waste Management Officer

Our Waste Services team plays a vital role in keeping Somerset clean, safe and sustainable. Working with residents, contractors and partners, the team helps deliver high-quality waste collection and recycling services while encouraging positive environmental behaviours across our communities. As a Waste Management Officer, you'll help ensure waste and recycling services are delivered effectively across Somerset, supporting both excellent customer experiences and positive environmental outcomes. Working within a collaborative team, you'll build strong relationships with contractors, residents and colleagues to resolve issues, improve performance and support service improvements. This is a varied and rewarding role where you'll have the opportunity to influence behaviour change, contribute to sustainability goals and make a visible difference to communities across the county. Joining Somerset Council means being part of an organisation committed to improving services, protecting the environment and creating positive outcomes for local people. How You'll Make a Difference

• Monitor waste collection and recycling services, helping to maintain high standards and improve performance for residents across Somerset.
• Work closely with contractors, partners and internal teams to resolve service issues quickly and deliver positive outcomes for communities.
• Support residents to recycle more, reduce waste and use services effectively through engagement, education and behaviour change initiatives.
• Investigate service complaints and operational concerns, identifying solutions that improve customer satisfaction and prevent future issues.
• Use performance information and local insight to support service improvements, projects and initiatives that enhance environmental outcomes.
  
  Experience of working with customers and communities, with the confidence to handle enquiries, feedback and complaints professionally.
• Strong communication and relationship-building skills, enabling you to work effectively with a wide range of people and organisations.
• The ability to analyse issues, identify practical solutions and manage competing priorities while meeting deadlines.
• Good IT skills and experience of using systems to record, monitor and manage information accurately.
• Experience of working collaboratively as part of a team, alongside a commitment to equality, inclusion, health and safety and continuous improvement.
  
  At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.
• 28 days annual leave plus bank holidays, with the option to purchase additional leave.
• Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.
• Flexible and hybrid working arrangements to support work-life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.