Waste Customer Technician

We're looking for a Senior Waste Customer Technician to join our Reactive Sewer Services Team, looking after the Wolverhampton region out of our Barnhurst site. You'll be supporting the Customer Delivery Manager in overseeing the day-to-day operations of around multiple Jetting Operatives crews, helping to ensure our network runs smoothly and our customers receive the best possible service. This is a hands-on role where you'll be out and about across the county, helping to coordinate reactive works, resolve escalations, and support the delivery of high-quality wastewater services. While you won't have direct reports, you'll play a key role in guiding and supporting the wider team. HOW WE WORK With this being such a critical role, we're looking for someone who can join us 37 hours a week Monday to Friday, including some evenings and weekends on a standby rota. You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That's why, we value in-person moments to keep our culture alive and why for this role you'll usually find us in the office during our working hours.

We'd love for you to have a passion for serving your local community. At Severn Trent, we cover 10 Counties across the Midlands and beyond and working in your area should bring you pride and that should follow through into the work you do. Ideally, you'll have:

• Experience in wastewater, drainage, or sewer operations.
• A background in supporting reactive, field-based teams.
• Strong organisational and communication skills.
• A proactive approach to problem-solving and customer service.
• A full UK driving licence.
  
  At Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide for employee engagement, and we're equally proud of our strong Glassdoor score - reflecting how much our people love working here.
Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care. HOW WE'LL REWARD AND CARE FOR YOU It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites: Working here isn't just a job. You can build a career at Severn Trent, and we'll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family:
• Salary of up to £42,519.91 + weekend working allowance
• Car allowance
• Annual bonus scheme (up to £2,250 based on company performance and subject to eligibility)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two paid volunteering days per year