Warrior Programme - Post Co-ordinator

Location: Based from home and attendance on Residential courses required, currently in Corsham but could be elsewhere in England Main purpose of the Project: To guide, monitor and support Warriors (Serving Personnel, Veterans and Families) post course whilst gathering data on their progress to inform service delivery and outcomes and refer onto appropriate services Duties required:

• Build and maintain rapport with Warrior delegates via phone calls, email, text or social media to:
• Guide, monitor and support Warriors post course - signposting and referring them to support services, monitoring their health and wellbeing, relationships with family and friends and their progress against their goals
• Input key data into the Customer Relations Management (CRM) database post course
• Analyse key CRM data to identify trends, gaps in service provision and potential adjustments or improvements to service delivery
• Produce key management information reports for Director Ops and Chief Executive to inform RAGDA, service delivery, content, online support resources (incl webinar and virtual meetings), social media, stakeholder engagement and development
• Attend TWP foundation and refresher courses (physical and virtual if required). Assist with the set up and contribute to the running/administration of the course. Provide briefs as required and be prepared to take photographs and collate information as required.
• Liaise with Regional Co-ordinators, informing them of the development of Warriors and identify individuals who are prepared to engage with the external evaluator to provide a case study
• Manage Safeguarding concerns and refer/discuss with the Designated Safeguarding Lead (DSL) when appropriate
• Become the subject matter expert on data collection, evidence handling and presentation to demonstrate outcomes for Warriors to Management and Trustees