Ward Receptionist - Max facs

An exciting opportunity has arisen for a dynamic individual to join our growing Maxillofacial Department. We are looking for someone with excellent interpersonal skills and a calm and methodical approach to provide administrative support on our Reception. As the first point of contact for our patients, clinics, and visitors, you will play a vital role in delivering a welcoming, efficient, and compassionate service. You will work closely with our consultant and clinical teams to ensure the smooth day-to-day running of the department's front-of-house operations.Main duties of the job The administration role will involve working across multiple systems (Email, E-Referrals, REGO, Cerner, phone calls, mailing systems) to manage patient appointments in accordance with local procedures and national policies. The role will include telephone duties by receiving incoming telephone calls and answer phone messages. You will be responsible for managing the reception desk, this will be an in person patient facing role assisting patients and visitors with their enquires.

• Recording patient demographic and referral information accurately
• Being polite, professional and empathetic when speaking to patients on the telephone or face to face
• Using initiative to be able to problem solve and answer queries as they arise, using digital means of communication, telephone or face to face
  
  Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley. The Care Quality Commission (CQC) have given us an overall rating of Outstanding. Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.