Ward Receptionist-AMU

Receive all patients, colleagues and visitors, both face to face and on the telephone in a professional, sympathetic and supportive manner. Liaise with nursing staff, and volunteers to ensure the effective running of the service Arrange transport for patients when required Ensure that all health records are appropriately traced and distributed as appropriate in accordance with the health records policy Direct patients and visitors to other departments and wards as requested. Answer telephone enquiries from a variety of internal and external sources File documentation as necessary and return notes to Coding when patient discharged Priorities workload, multi-tasking to deal with reception desk, telephone, filing as well as demands of other members of Team and patients

• Evidence of a good standard of Literacy / English language skills
• Knowledge and understanding of data protection and maintain strict
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
  
  At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer, Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.


• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.