Ward Clerk | Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust

We have 2 exciting opportunities have arisen for enthusiastic, motivated and organised individuals to join our Ward Clerk team within the Surgical Directorate. 1 Clerk role based on Wansbeck General Hospital Ward 15 (SDU) working Mon - Fri between 07:30-15:30 1 Relief Clerk role based across North Tyneside General Hospital working shifts Mon - Fri between 07:00-17:00 (ward dependant), but predominately 07:30-15:30. The post holders will provide an efficient and effective reception Service for our patients and staff. These posts are both 12 months fixed term position, working over 5 days per week. On occasion, it may be necessary to cover Trust wide or an occasional day on a weekend (with notice) for service needs. Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

• To provide a competent and efficient reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals.
• To input data regarding all admissions, transfers and discharges onto Patient Administration System correctly.
• To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.
• Respond to telephone and email queries in a time appropriate manner.
• To work as a team member within the Ward Clerk team, with guidance from colleagues and the team lead as required.
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
• Meet and greet patients at the department's reception desk, ensuring they are clerked in and out of the clinics appropriately using the PAS system.
• Receive and make telephone calls to and from patients and staff, taking messages appropriately and dealing with queries accordingly.
• Manage service electronic mail boxes for follow up appointments.
• Manage departmental Stationary & Uniform ordering.
• Computerised recording and registration of all patient data.
• Support the upkeep and development of department information using information technology and word processing skills.
• Undertake duties to cover for annual leave and sickness of other team members.