Ward Clerk - Medical Admissions Unit

First point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.

To deal with patients in a mature manner when speaking to them on the phone and face to face. This may sometimes involve dealing with distressed patients and a sensitive and reassuring manner is required in difficult situations. Patient confidentiality should bemaintained at all times.

To register patient details on Cerner ensuring a high level of data accuracy.

To admit and discharge on Cerner and on EPRS.

To deal with written and telephone enquiries for the wards as appropriate.

To book follow up appointments as required.

To participate in administration duties such as the answer phone, cancellation e-mails, post, date stamping, photocopying, scanning - ensuring referral letters are sent/taken to the appropriate departments.

Booking of hospital transport for patients according to the hospital Transport Policy. Liaisewith the Transport team with enquiries.

This is a substantive post/ full time position : 37.5 hours per week.

Main duties of the job

2. Ordering, Receiving and Despatching Goods

Order all stock for services within site as relevant.

Maintain skills in ordering on SBS system.

To be responsible for receiving all goods on arrival at bases, and notify appropriate personnel ensuring goods go to right person/department, ensuring goods are kept in a secure location until collection.

To be responsible for ensuring all equipment for repair has the correct paperwork and notification to the appropriate department., 1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream

We are looking for a friendly and enthusiastic candidate to join the team on our our fantastic Medical Admissions unit. The ideal candidate is calm and professional when under pressure as well as a good team player with an excellent telephone manner.

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations