Ward Clerk

An exciting opportunity has arisen to join the Maternity Service at Somerset NHS Foundation Trust as a Band 2 Ward Clerk. This is a busy and rewarding role providing administrative, clerical and reception support across maternity inpatient and outpatient areas. As the first point of contact for women, birthing people, families, visitors and staff, you will play a vital role in ensuring an efficient, welcoming and responsive service. You will support the smooth running of the department through accurate record keeping, effective communication and excellent customer service. We are looking for a friendly, organised and adaptable individual who can work effectively in a fast-paced environment and demonstrate a commitment to providing outstanding support to patients and colleagues.,

• Provide a professional and welcoming reception service for women, birthing people, visitors, relatives and staff.
• Respond to telephone and face-to-face enquiries, taking accurate messages and directing queries appropriately.
• Maintain accurate patient information using Trust electronic systems and databases.
• Support administrative processes including appointment changes, scanning, photocopying, filing and post distribution.
• Assist with patient admission, transfer and discharge processes.
• Check and update patient details to ensure records remain accurate and up to date.
• Work collaboratively with the multidisciplinary team to support effective communication and patient flow.
• Maintain stock levels of stationery and consumables within the department.
• Support and guide new, temporary or bank staff with local administrative procedures when required.
• Maintain confidentiality at all times and work in line with Trust policies, data protection requirements and safeguarding responsibilities.
  
  At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer, Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.


• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.