Ward Clerk

The Midland Centre for Spinal Injuries is looking for an enthusiastic and motivated individual to join our team. We currently have a Ward Clerk vacancy which is a permanent post for 25 hours per week. The MCSI Ward Clerk provides a comprehensive front-line administrative and reception service for a 46-bed specialist spinal injuries ward, supporting patients throughout their lifelong care journey. The role is central to ensuring smooth ward operations, coordinating patient pathways, and maintaining continuity of care for patients who frequently return to the unit. The role requires excellent communication, organisational, and administrative skills, with the ability to manage complex information while providing compassionate support to patients and their families.,

• Providing a welcoming reception service for patients, relatives, and visitors.
• Attending the daily multidisciplinary team (MDT) meeting to support patient flow and communication.
• Managing admissions using the National Spinal Cord Injury Database and requesting external imaging via SECTRA.
• Handling sensitive and confidential information with patients and families following life-changing spinal injuries.
• Coordinating Progress and Goal Planning meetings with patients and relatives.
• Obtaining quotes for specialist spinal injury equipment purchases and rentals.
• Arranging patient transport with Ambulance Trusts across the West Midlands and North Wales.
• Monitoring shared ward email inboxes and ensuring timely communication and administrative support for the multidisciplinary team.
  
  NVQ Level 3 Business/Admin or demonstratable experience.
• Knowledge of secretarial or administrative procedures and systems, such as answering queries, progress chasing, task-related problem solving, acquired through experience., Ability to communicate effectively both verbally and in writing.
• Good numerical skills
• Experience in dealing with matters of a confidential nature.
• Ability to manage multiple tasks efficiently and maintain accurate records., Strong verbal and written communication skills to interact effectively with patients and healthcare staff., Basic working knowledge of Microsoft Word and Excel.
• Willingness to undertake appropriate training.
• An understanding of the requirements of the role., Competence in using healthcare software and electronic medical records systems.
  
  The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
In the National Staff Survey, 69% of our staff would recommend the Trust as a place to work and 91% would recommend the hospital to a friend or relative for treatment. Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities. RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.