Ward Clerk

The Ward Clerk role is essential in supporting the smooth and efficient day-to-day operation of the ward. The post holder provides administrative support to the clinical team, manages patient information systems, coordinates communication with departments and relatives, and ensures accurate documentation and data management. Full-Time and Part-Time Hours Considered, Weekdays and Weekends.Main duties of the job § To demonstrate excellent communication skills when dealing with patients, relatives and members of the multidisciplinary team utilising sensitivity, empathy and ability to manage conflict. Actively contribute to effective teamwork. § Actively contribute to effective teamwork. § Greet all new patients, relatives and visitors to the Specialist Surgery Wards and direct them to the appropriate room/bay. § Answer the telephone courteously and direct enquiries as appropriate. § Work within the guidelines of confidentiality and data protection policies. § Liaise with other departments within the hospital to book any requested investigations and/or transportation from hospital or between departments. § Book patients follow-up appointments and liaise with administrative staff within the Specialist Surgery Unit when this is not possible or in cases of patients requiring urgent review. Maintain a record of all appointments made. § Investigate the non-attendance of patients booked for admission. Liaise with Medical and Nursing teams and the Theatre Booking Service (TBS) with regards to organising last minute patients' admissions. § Accept responsibility for individual actions § Demonstrate an understanding of role boundaries., To demonstrate excellent communication skills when dealing with patients, relatives and members of the multidisciplinary team utilising sensitivity, empathy and ability to manage conflict. Actively contribute to effective teamwork. § Actively contribute to effective teamwork. § Greet all new patients, relatives and visitors to the Specialist Surgery Wards and direct them to the appropriate room/bay. § Answer the telephone courteously and direct enquiries as appropriate. § Work within the guidelines of confidentiality and data protection policies. § Liaise with other departments within the hospital to book any requested investigations and/or transportation from hospital or between departments. § Book patients follow-up appointments and liaise with administrative staff within the Specialist Surgery Unit when this is not possible or in cases of patients requiring urgent review. Maintain a record of all appointments made. § Investigate the non-attendance of patients booked for admission. Liaise with Medical and Nursing teams and the Theatre Booking Service (TBS) with regards to organising last minute patients' admissions. § Accept responsibility for individual actions, The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

• Excellent communication skills
• Ability to work as part of a multi-disciplinary team
• Aligned to the Trust values
• Positive attitude to all tasks and stakeholders
• Strong time management skills
• Ability to adapt and be flexible
• Attention to detail
• Computer literate with experience of working with the Microsoft Office software
• Ability to follow standard procedures and local protocols
Desirable criteria
• Previous NHS experience
  
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel., Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.