Ward Clerk

We are seeking a highly motivated individual to join our team on Arden ward based at Stepping Hill hospital as our Ward Clerk.
Arden Ward is a 24 bedded male acute ward who provides care for services users with a range of mental illnesses. We aim to offer the best care we can provide to both patients and those that support them. We will work with families and carers on a discharge pathway back into the community, into their own homes and where this is not possible, assist in a smooth and dignified transfer into permanent care.
The individual will be required to provide comprehensive administrative support, ensuring work is produced effectively and efficiently in accordance with Trust policies and procedures, whilst maintaining consistently high standards at all times., The post holder will be expected to undertake all aspects of the role identified in the job description and meet the requirements of the person specification. They will provide comprehensive secretarial support and administrative assistance to the Multi-Disciplinary Team on Arden ward, supporting the Ward Manager and Nursing staff and liaising with other professionals on the ward., Ensuring correct scanning within the patient electronic record in a timely manner in line with standards for record keeping.
Performing telephone duties, taking messages and relaying accurate information to the relevant sources, ensuring polite and courteous telephone manner at all times.
Allocating relevant documents for admission of patients and entering basic details as appropriate on electronic systems. Adhere to records management policy.
Input of patient details onto the computer system in a timely and accurate
manner.
To ensure an accurate bed occupancy state is available by maintenance of
information held on the PARIS system for each patient on the ward, to include admission referrer, Area PCT, transfer, AWOL's, suspended leaves and discharge.
Take bookings and log in diary-appointments.
Face to face contact with patients, relatives/carers, other professionals i.e.
Solicitors / Police / Social Workers / GP's as first point of contact onto the ward creating a positive and courteous approach. Ensure the fire register is signed by staff and visitors. Welcome and provide refreshments for all service users onto the ward.
Act as a liaison and messenger between other hospital wards and departments.
Liaise with patients and their relatives providing appropriate accurate information, or referring them to a member of nursing staff, when a clinical perspective is required.
Ordering of non-stock supplies utilising purchase order system.
To work as part of the secretarial / administrative team and provide cover when required.
Point of contact for safer staffing (via email / telephone).
Prepare and update nursing board daily.
To be able to work using own initiative and prioritising own workload.
Produce written protocols for administrative processes.
Support and oversee administrative work carried out by new administrative staff.
Undertake the sending of information to carers.
Time table meetings and send out dates and times of CPA's / Ward rounds to advocacy.
Attend team meetings / nursing assistant meetings and qualified nursing staff /business and governance as requested and take minutes.
To ensure the policies and procedures of the trust are followed at all times.
To undertake photocopying for the ward welcome packs and induction packs for new staff.
Log all compliments / complaints / family and friend tests and send to governance.
Communicate 7 day follow up to care co-ordinator and governance and discharge prescription to GP.
Arrange interpreters for meetings.
Application support - We recommend tailoring your application to each role you apply for, particularly your supporting information. This gives you the best chance of success. Your supporting information should clearly explain, with examples, how your skills and experience meet the essential and desirable criteria for the role.
We understand that some candidates may use AI tools to help prepare their application. This is not restricted, however, any AI support should only be used to enhance your own writing and must reflect your genuine skills and experience. You will be asked to talk about your application at interview. Applications that contain false or misleading information may be removed from the recruitment process.
We also offer virtual application support sessions each month, where you will learn some hints and tips to support you in completing your application form. To secure your place, and to find out more visit the jobs events page on our website.
Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website.
After You Apply - Once your application is submitted, you'll receive updates via email. Shortlisting is based on how well you meet the criteria outlined in the person specification. Only shortlisted candidates will be invited to interview, and invitations will be sent by email.
If You're Offered the Role - If successful, the hiring manager will contact you directly with a verbal offer. They will then notify the Recruitment Team and submit the necessary paperwork. You'll receive a formal conditional offer via email
Pre-Employment Checks - To confirm your suitability for the role, we will carry out pre-employment checks in line with NHS Employment Check Standards. These include:
+ Identity verification
+ Right to work check
+ Disclosure and barring service (DBS)/Criminal record check (dependent on role)
+ Professional registration and/or qualification check
+ Occupational health assessment
+ Employment history and reference validation
All applicants external to Pennine Care NHS Foundation Trust will be required to provide their HMRC employment history to cover the most recent three years employment. This information will used to validate employment history and references.
If you require sponsorship, we will assess your eligibility based on current government guidance. If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.
Once Checks Are Complete -
The Recruitment Team will coordinate with you and the hiring manager to confirm a start date. You'll be booked onto a Trust Welcome Session and receive your Pennine Care NHS Terms and Conditions.
Additional Information -
We are committed to equality, diversity, and inclusion (EDI), and we strive to ensure our workforce reflects the communities we serve. We actively encourage applications from individuals of diverse backgrounds to help us grow, innovate, and improve.
If you wish to be considered under the Disability Confident Scheme, you will be guaranteed an interview if you meet the essential criteria for the role.
If you need reasonable adjustments during the recruitment process, please contact us on as early as possible so we can support you.
Please note:
+ We do not accept unsolicited contact from recruitment agencies. Hiring managers should not be contacted directly.
+ We may close this vacancy early if we receive a high volume of applications. If you have a disability or long-term health condition and need extra time or adjustments to complete your application, please contact us as soon as possible. We will ensure you are not disadvantaged where a reasonable adjustment is appropriate.

If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work.
Our ambition is to maximise people's potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.