Ward Clerk

As Ward Clerk, you will deliver highquality reception and administrative support within the Inpatient Centre. Duties include welcoming and assisting patients, relatives and visitors; managing telephone, email and facetoface enquiries; maintaining accurate patient records on electronic systems such as SystmOne; and supporting admissions, discharges and daily referral meetings. You will liaise with internal teams and external agencies including transport services and funeral directors, prepare patient documentation, produce reports and ensure information is handled confidentially. You will also support volunteers, manage general administrative tasks and contribute to a calm, wellorganised ward environment., Key responsibilities include providing reception services for the Inpatient Centre; responding to queries professionally and sensitively; maintaining accurate patient records; supporting patient admissions, discharges and referral processes; liaising with clinical teams, transport services and external partners; preparing documentation and reports; managing visitor access and general administrative tasks; supporting volunteers; maintaining confidentiality; and contributing to a safe, organised and welcoming ward environment at all times. Job description, Key responsibilities include providing reception services for the Inpatient Centre; responding to queries professionally and sensitively; maintaining accurate patient records; supporting patient admissions, discharges and referral processes; liaising with clinical teams, transport services and external partners; preparing documentation and reports; managing visitor access and general administrative tasks; supporting volunteers; maintaining confidentiality; and contributing to a safe, organised and welcoming ward environment at all times. Person Specification Additional Criteria Essential

• Please refer to the Job Description documentation
  
  St Lukes is an organisation that is dedicated to enhancing the wellbeing and quality of life of all those affected by a terminal illness in Sheffield. Our purpose is to give patients and their families the high-quality care they need, treating each person as a unique individual. We promise to listen to their wishes and choices, tailoring our care and support so they can make the most of every day. We work with others to champion improvements in end-of-life care, in Sheffield and beyond. Everyone who works at St Luke's makes a difference. St Lukes plays a key role in helping terminally ill people in Sheffield and you could join the team that makes St Lukes so special.