Ward Clerk

The Ward Clerk will play a crucial role in supporting the smooth day-to-day administrative operations of the ward. Acting as a key point of contact for patients, relatives, and the multidisciplinary team, you will ensure effective communication and efficient coordination of clerical duties within a fast-paced clinical environment., Provide comprehensive administrative support to the ward, ensuring smooth day-to-day operations.
Manage and update patient information promptly on the EPIC system, including admissions, discharges, and transfers.
Process patient documentation accurately and liaise with clinical staff, pharmacy, and other departments to resolve queries.
Act as the first point of contact for telephone enquiries, patients, relatives, and visitors, offering a professional and courteous service.
Welcome visitors to the ward and assist them in locating patients, enhancing overall patient and visitor experience.
Support the nursing team with administrative and coordination tasks during working hours.
Liaise regularly with multidisciplinary teams, including consultants' secretaries, pharmacy, and medical records.
Maintain ward supplies by monitoring and ordering stock as required.
Assist with patient flow by booking transport in advance to support timely and efficient discharges.
Ensure compliance with Trust policies, including confidentiality, health and safety, incident reporting, and maintaining a safe and secure environment.

This role requires excellent organisational skills, attention to detail, and the ability to work both independently and as part of a team. The successful candidate will contribute to maintaining a welcoming, efficient, and patient-focused ward environment while supporting clinical staff in delivering outstanding care.
Visa Sponsorship:
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Detailed job description and main responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
Our new organisational strategy - FHFT 2030 - sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values - Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation - we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates' investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.

We are seeking an organised and proactive Ward Clerk to join our Respiratory ward at Wexham Park Hospital on a 12-month fixed-term contract. This ward is a busy acute respiratory and general medical ward with 38 beds, providing high-quality care to patients with a range of complex conditions.