Ward Clerical Officer

Brundall prides itself on its multi-disciplinary team working, providing every patient with a high standard of individualized care with a goal of safely discharging patients home or to a placement suitable to meet the needs of the patient when they are Medically fit to leave the acute trust. OPM is praised for its high standard of care and support to patients and their families at the end of their life. We are a friendly and welcoming team which is committed to ensuring we provide the highest standard of care to patients on the ward. As a ward clerical officer you will work alongside all members of the multi-disciplinary team to ensure the smooth running of the ward. The Job Description, which includes a Person Specification, provides a full outline of responsibilities and requirements for this role. Please use your supporting statement to demonstrate how you meet the person specification. Main duties of the job As post holder, you will work with all members of the clinical team within the multidisciplinary framework. The Ward Clerical Officer is an essential part of a ward team, helping to streamline the work of the ward, support and help all members of the ward team to provide a quality service. The Ward Clerical Officer is the first point of contact for patients, staff and visitors to the ward. Ideally, we are looking for someone who can work flexible hours as we provide a 5 day a week service. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.,

• To provide clerical support and assist the Ward Sister or her Deputy on the admission/transfer and discharge of patients.
• To greet and direct all visitors e.g. patients, relatives, Chaplains, to the appropriate member of staff or patient.
• To update the inpatient diary, ensuring all details are accurate and up to date and correspond with PAS.
• To keep records up to date by using PAS i.e. patients admitted, transferred, discharged from the Ward.
• Liaise with nursing staff over the discharge of patients, including where appropriate the collection of property from General Office, dispatching notes, arranging transport to peripheral areas.
• To prepare the clinical coding form, inpatient sick certificate and GP discharge letters for each patient episode and ensure it is completed by medical staff.
• To ensure that all documentation is complete when the patient is discharged from the ward and that the discharge letter is faxed to GPs within 24 hours.
• To arrange where appropriate follow-up outpatient appointments.
  
  Good general standard of literacy and numeracy.
Experience Essential
• Previous clerical work including data input.
Desirable
• Experience in NHS or customer service organisation.
Skills Essential
• IT Skills - accurate data input.
• Flexible - able to multi-task and prioritise.
• Understanding the need for confidentiality.
• Preference for working in and supporting a multi-disciplinary team.
Attitude, aptitude Essential
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification Qualifications Essential
• Good general standard of literacy and numeracy.
Experience Essential
• Previous clerical work including data input.
Desirable
• Experience in NHS or customer service organisation.
Skills Essential
• IT Skills - accurate data input.
• Flexible - able to multi-task and prioritise.
• Understanding the need for confidentiality.
• Preference for working in and supporting a multi-disciplinary team.
Attitude, aptitude Essential
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion
  
  Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
  
  The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity. We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics