Ward Administrator

To provide a clerical service to Birch Day Case Unit and assist the nursing staff in the reception of patients and visitors to the unit. To work in collaboration with staff in other areas of the service line and Trust to facilitate a streamlined service for the patient., Deal with enquires, including telephone enquiries in conjunction with and under the direction of the nursing staff. Maintain hospital notes in accordance with PHNT policies and procedures. Receive patients, relatives and visitors to the unit. Enter admissions, transfers and discharges on iPM, including ward and department transfers and updating patient information where necessary, within half an hour of patient movement when on duty. Admit and discharge patients from the outpatient clinics run on the unit. Ensure that notes are traced to the unit and traced correctly on iPM. Maintain case notes, re-filing and creating additional volumes where necessary, ensuring all clinical notes are in the current volume, and adding new volumes to iPM. Print front sheets and ensure adequate addressograph labels are available for all patients. Ensure wristbands are printed for all inpatients/day case patients. Trace notes in and out of the unit using iPM. Take, or where relevant, telephone any requests for investigations to relevant departments. Liaise with other departments regarding investigations, recording appointments and pre details in the ward diary and relaying any information to nursing staff and patients. Book transport for admissions, transfers or discharge as required. Get case notes prepared for porters or ambulance crews, photocopying any relevant clinical notes for patients going to hospitals outside of the Trust. Keep notes trolleys clean and tidy. Take red top referrals to consultant secretaries or departments after logging them on the computer system. Distribute and deal with email, re-directing as necessary. Photocopying paperwork and booklets as required. Email information within the Trust as required. Liaise with MEMS, estates and IT with regard to broken equipment. Be required to provide cover for the bookings clerk during periods of absence. SEE ATTACHED JD FOR FULL DETAILS Job description, Deal with enquires, including telephone enquiries in conjunction with and under the direction of the nursing staff. Maintain hospital notes in accordance with PHNT policies and procedures. Receive patients, relatives and visitors to the unit. Enter admissions, transfers and discharges on iPM, including ward and department transfers and updating patient information where necessary, within half an hour of patient movement when on duty. Admit and discharge patients from the outpatient clinics run on the unit. Ensure that notes are traced to the unit and traced correctly on iPM. Maintain case notes, re-filing and creating additional volumes where necessary, ensuring all clinical notes are in the current volume, and adding new volumes to iPM. Print front sheets and ensure adequate addressograph labels are available for all patients. Ensure wristbands are printed for all inpatients/day case patients. Trace notes in and out of the unit using iPM. Take, or where relevant, telephone any requests for investigations to relevant departments. Liaise with other departments regarding investigations, recording appointments and pre details in the ward diary and relaying any information to nursing staff and patients. Book transport for admissions, transfers or discharge as required. Get case notes prepared for porters or ambulance crews, photocopying any relevant clinical notes for patients going to hospitals outside of the Trust. Keep notes trolleys clean and tidy. Take red top referrals to consultant secretaries or departments after logging them on the computer system. Distribute and deal with email, re-directing as necessary. Photocopying paperwork and booklets as required. Email information within the Trust as required. Liaise with MEMS, estates and IT with regard to broken equipment. Be required to provide cover for the bookings clerk during periods of absence. SEE ATTACHED JD FOR FULL DETAILS

An exciting opportunity exists within Haematology. We are seeking to appoint an enthusiastic person to the Haematology Administration Team within the Birch Day Case Unit, Level 08 to support the nursing staff in the reception of patients and visitors to the unit. The successful candidate will display excellent communication skills, be able to work well within a team and have the ability to work well within a busy environment. Previous demonstrable experience in a similar role is essential. Also, previous demonstrable experience of a large clinical setting would be an advantage, as would be the use of patient management systems. This is a 12 month fixed term position, with the chance of it becoming permanent, based on service needs. Please note that applications from temporary workers who have been engaged with the Trust for a minimum of 3 months are welcome., Knowledge & Experience Essential

• Good verbally and written communication skills
• oDemonstrate ability to use all main software packages
Desirable
• Previous demonstrable experience in a large clinical setting
Qualifications Essential
• oProven GCSE's 9-4 (A-C) in Maths & English and NVQ level 2 in either business administration or related subject or equivalent demonstrable experience
Desirable
• oProven NVQ in administration
Aptitude & Abilities Essential
• Excellent communication skills
• oAble to work as part of a team and independently as required
Desirable
• Ability to work well within a busy environment
Attitude & Motivation Essential
• Self-motivated
• Able to prioritise
Desirable
• Working in an orderly methodical fashion
Other Factors Essential
• Able to undertake duties including prolonged periods of working at a PC workstation
Person Specification Knowledge & Experience Essential
• Good verbally and written communication skills
• oDemonstrate ability to use all main software packages
Desirable
• Previous demonstrable experience in a large clinical setting
Qualifications Essential
• oProven GCSE's 9-4 (A-C) in Maths & English and NVQ level 2 in either business administration or related subject or equivalent demonstrable experience
Desirable
• oProven NVQ in administration
Aptitude & Abilities Essential
• Excellent communication skills
• oAble to work as part of a team and independently as required
Desirable
• Ability to work well within a busy environment
Attitude & Motivation Essential
• Self-motivated
• Able to prioritise
Desirable
• Working in an orderly methodical fashion, Able to undertake duties including prolonged periods of working at a PC workstation
  
  We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on . We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our