ward administrator

The ward administrator is responsible for providing a front-line reception service to the ward and for delivering a high standard of customer care to a wide range of client groups, including the ward's multi-disciplinary team, patients, relatives and their carers. The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait). SThe post-holder must undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care. The ward administrator will not be directly supervised on a day-to-day basis and is responsible for the management and prioritisation of their own workload. Main duties of the job - To provide a front of house reception service for patients or relatives arriving on the ward/unit. - welcoming all visitors and directing as appropriate. -Answering telephones, ensuring bed boards are up to date, transport bookings, to provide weekly and monthly ward activity figures, to provide a confidential and high standard general administrative support to the ward/unit. - To ensure that all patient admissions, discharges and attendances are recorded accurately on Cerner or the relevant electronic system in real time, to sort out incoming/outgoing post and distribute or act as necessary and any other ward clerking responsibilities.

• Demonstrable ability to meet the Trust Values
• English and Maths at GCSE level or equivalent
• Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
• Reliability - good time keeping
• Ability to work without direct supervision
Desirable
• Courses / further study attended to demonstrate evidence of personal development
• Healthcare experience
• Ability to confidently interact and share knowledge with staff at all levels
• Ability to use databases
Personal qualities and attributes Essential
• bility to maintain excellent communication channels and good customer services
• Good interpersonal skills having a friendly and approachable manner
• Proactive, forward-thinking, quick problem solving attitude
Desirable
• Previous healthcare experience
• Proof of continuous learning and development
• Ability to learn and assimilate information quickly
Skills and aptitudes Essential
• Clear and concise verbal and written communication skills
• Ability to use initiative and problem solve, in a busy clinical environment
• Good level of computer literacy skills in Microsoft Word, Excel and databases
• Ability to work within a multidisciplinary team
Experience Essential
• Previous work experience in a healthcare setting
• Experience of working in a public/patient facing role
• Experience of working with Cerner, or similar electronic Patient Administration Systems
Person Specification Person specification Essential
• Demonstrable ability to meet the Trust Values
• English and Maths at GCSE level or equivalent
• Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
• Reliability - good time keeping
• Ability to work without direct supervision
Desirable
• Courses / further study attended to demonstrate evidence of personal development
• Healthcare experience
• Ability to confidently interact and share knowledge with staff at all levels
• Ability to use databases
Personal qualities and attributes Essential
• bility to maintain excellent communication channels and good customer services
• Good interpersonal skills having a friendly and approachable manner
• Proactive, forward-thinking, quick problem solving attitude
Desirable
• Previous healthcare experience
• Proof of continuous learning and development
• Ability to learn and assimilate information quickly
Skills and aptitudes Essential
• Clear and concise verbal and written communication skills
• Ability to use initiative and problem solve, in a busy clinical environment
• Good level of computer literacy skills in Microsoft Word, Excel and databases
• Ability to work within a multidisciplinary team
Experience Essential
• Previous work experience in a healthcare setting
• Experience of working in a public/patient facing role
• Experience of working with Cerner, or similar electronic Patient Administration Systems
  
  The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top