Waiting List Support Clerk

Working as part of the waiting list team in the Trauma & Orthopaedic department providing admin support to the waiting list team. To work in collaboration with the Waiting List Co-ordinator to manage the inpatient and day case function and flow of patients across all sub-specialties. To actively assist the department in the efficient and effective management of the inpatient waiting lists in line with both national and local standards, ensuring the workload is managed in a timely and accurate manner. The post holder will provide cross cover across the Waiting List Co-ordinators establishment within Orthopaedics. Main duties of the job To provide administration of the department's inpatient waiting lists, ensuring accuracy and attention to detail. Robustly manage a PTL against local and national waiting times as well as working to meet local Key Performance Indicators. Use appropriate booking processes to facilitate the admission of patients adding, removing, appointing and suspending patients to and from the outpatient/inpatient waiting lists. To assist the Waiting List Co-ordinator in the administration and monitoring of the inpatient waiting list additions in accordance with Trust guidelines identifying any potential difficulties in a timely manner. To be responsible for making sure all relevant information is accurately recorded on Connect. To be responsible for the production of theatre lists, ensuring all relevant information is recorded and documented including updating alterations making sure they are accurate and delivered in a timely manner. To ensure that all patients are added, removed and suspended from the waiting list ensuring that the waiting list clearly defines clinical urgency. Ensure that the waiting list structure allows admission decisions to always be sequential within the constraints of the defined categories of urgency. To be responsible for the production of admissions lists ensuring these are completed accurately and in a timely manner., Please view the attached Job Description and Person Specification documents for full details regarding this post. When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

• GCSE English and mathematics at grades C/4 or above (or equivalent experience/ qualifications)
• NVQ level 3 or equivalent in admin related role
Desirable
• I.T. qualification(s)
• Accredited management qualification(s)
Experience Essential
• Working in an NHS Hospital
• Ability to prioritise patients on the waiting lists, with support from clinical staff
• Patient Administration and Trust I.T. systems
• Evidence of developing and maintaining effective working relationships with a variety of professionals and service users/customers
• Experience communicating directly with patients, carers & relatives, both face-to-face and over the 'phone
• An awareness of the challenges currently facing the NHS
Desirable
• Experience of managing inpatient and outpatient waiting lists
• Demonstrable track record working with healthcare targets such as the 18-week RTTP and Cancer Waiting Times (CWT)
Further Training Essential
• Evidence of further job-relevant education and training
Special Skills/Aptitudes Essential
• Knowledge of STH Access policies including admitted and non admitted targets
• Awareness of STH Trust policies and procedures
• Excellent written and verbal communication skills
• Excellent interpersonal skills encompassing both teamwork and customer service
• Highly developed organisational skills including the ability to multitask
• Ability to prioritise one's own workload and that of others
• Ability to work under pressure in a fast-paced environment
• Ability to solve problems and respond to issues as they arise
• Good standard of I.T. literacy and keyboard skills including the use of Microsoft Office software packages
• Flexible approach to work
• A positive, polite and professional attitude to meet service needs
• Working knowledge of confidentiality, related legislation and codes of practice
Person Specification Qualifications Essential
• GCSE English and mathematics at grades C/4 or above (or equivalent experience/ qualifications)
• NVQ level 3 or equivalent in admin related role
Desirable
• I.T. qualification(s)
• Accredited management qualification(s)
Experience Essential
• Working in an NHS Hospital
• Ability to prioritise patients on the waiting lists, with support from clinical staff
• Patient Administration and Trust I.T. systems
• Evidence of developing and maintaining effective working relationships with a variety of professionals and service users/customers
• Experience communicating directly with patients, carers & relatives, both face-to-face and over the 'phone
• An awareness of the challenges currently facing the NHS
Desirable
• Experience of managing inpatient and outpatient waiting lists
• Demonstrable track record working with healthcare targets such as the 18-week RTTP and Cancer Waiting Times (CWT)
Further Training Essential
• Evidence of further job-relevant education and training
Special Skills/Aptitudes Essential
• Knowledge of STH Access policies including admitted and non admitted targets
• Awareness of STH Trust policies and procedures
• Excellent written and verbal communication skills
• Excellent interpersonal skills encompassing both teamwork and customer service
• Highly developed organisational skills including the ability to multitask
• Ability to prioritise one's own workload and that of others
• Ability to work under pressure in a fast-paced environment
• Ability to solve problems and respond to issues as they arise
• Good standard of I.T. literacy and keyboard skills including the use of Microsoft Office software packages
• Flexible approach to work
• A positive, polite and professional attitude to meet service needs
• Working knowledge of confidentiality, related legislation and codes of practice
  
  You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
This vacancy is advertised on a fixed term contract basis for the maximum period of 9 months. Where there is potential, the secondment/fixed term contract may finish early, or in the first instance, the secondment/fixed term contract may be extended due to the internal/external secondment of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and secondments in relation to the substantive post holder. Please note all existing NHS staff will only be considered on a secondment basis. This must first be agreed with your current line manager.