Waiting List Officer

We are recruiting for a Waiting List Officer - Cardiology who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. You will provide efficient administrative support in all aspects of the department's work as directed by the Admin Supervisor. This includes booking patient appointments from waiting lists, answering the phone and dealing with patient queries and working in a busy reception area. Be able to prioritise own workload & work independently using initiative and deal with frequent interruptions. At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us., The Cardiology Diagnostics Team are looking for a Waiting List Officer with excellent communication and team work skills, along with the ability to work independently and flexibly in a fast paced office environment. You will be responsible for booking from the Waiting Lists and will need to be confident in liaising with both Patients and members of the Cardiology team regarding booking appointments within the Trust Policy Guidelines. A good telephone manner is essential. Training will be given to learn other aspects of the department to provide cover and support to the wider team. The role will include weekend working on a rota basis, 1 Sat or Sun in 4 weeks., Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Job description, Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Person Specification Qualifications/Training Essential

• Educated to minimum GCSE level or equivalent
• Computer literate including Microsoft applications
Previous Experience Essential
• Demonstrable administrative experience
• Handling telephone enquiries
Desirable
• Using Hospital Systems
• Managing appointments
  
  Good communication and presentation skills
• Good verbal/written and interpersonal skills
• Ability to work independently and as part of a team
• Ability to adapt to change
• Ability to work well under pressure
• Handling patient information confidentially
Desirable
• Good management and prioritisation of workloads
Knowledge Essential
• NHS or Hospital Setting
• Comprehensive understanding of patient needs
Desirable
• Organisational structures, Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day
• Willingness to learn
Desirable
• Ability to travel between sites
Person Specification Qualifications/Training Essential
• Educated to minimum GCSE level or equivalent
• Computer literate including Microsoft applications
Previous Experience Essential
• Demonstrable administrative experience
• Handling telephone enquiries
Desirable
• Using Hospital Systems
• Managing appointments
Skills Essential
• Good communication and presentation skills
• Good verbal/written and interpersonal skills
• Ability to work independently and as part of a team
• Ability to adapt to change
• Ability to work well under pressure
• Handling patient information confidentially
Desirable
• Good management and prioritisation of workloads
Knowledge Essential
• NHS or Hospital Setting
• Comprehensive understanding of patient needs
Desirable
• Organisational structures, Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day
• Willingness to learn
Desirable
• Ability to travel between sites
  
  At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda. We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.