Waiting List Officer

Applications are invited for a Waiting List Officer within the General Surgery and Gastroenterology Directorate based at Prince Charles Hospital. This post is fixed term/secondment until March 2027 to cover maternity leave. If you are interested in applying for it as a secondment, please obtain permission from your current line manager prior to applying. The successful candidate will join the Directorate Team and be responsible for the validation of RTT (Referral to Treatment) patient pathways, Single Cancer Pathways (SCP) and Follow up not booked (FUNB) patient lists. The post holder will update WPAS system to reflect cancer performance, accurate patient pathways including the use of non WPAS events to stop or restart clocks, updating activity outcomes. Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom., Reviewing patient pathways and waiting list data, analysing and updating information in accordance with Referral to Treatment Time (RTT) Guidelines treatment times are measured accurately. Monitoring Directorate compliance with Single Cancer Pathway targets and escalate issues accordingly to the Clinical Service Team. Identify any shortfalls in capacity with and of the USC, Urgent, Routine and Surveillance waiting lists and escalate to Service Manager and Operational Support Manager's Assist the Clinical Service Team. Monitor FUNB position across the directorate, provide snapshot reports as and when required., Working with the Clinical Service Team to select patients for outsourcing, based on waiting times and agreed parameters e.g. case mix, patient's suitability. Contacting patients to offer appointment and obtain availability for their care to be outsourced. Plan and undertaking regular, routine validation of waiting lists to ensure data quality. Utilising the Patient Administration System (WPAS) to process, transmit and store patient information which will require advanced keyboard skills. Having a personal duty of care for any UHB equipment used throughout the course of their duty. Ensuring accurate records are held of all patients being outsourced, review clinics, validation etc. and stored in accordance with UHB policies and procedures. We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community. Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government's Work in the UK guidance. For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge. Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form. Applications are welcome in either Welsh or English, with no preference given to the language used. We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles. All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification. We are proud to be a Living Wage Employer.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers. Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities. CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life. Our CTM 2030 Strategy-Our Health, Our Future-focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development. At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board. Located in the heart of South Wales, we're central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together. At CTM, you'll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we're creating a space where everyone can thrive. Discover more about working with us here: Cwm Taf Morgannwg University Health Board - Join CTM Home - Cwm Taf Morgannwg University Health Board The Agenda for Change Pay Award for 2026/27 is effective from 1^st April 2026. Please note successful applicants with a start date from 1^st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086