Waiting List Clerk

To work within a friendly team responsible for the organisation and management of the surgical waiting lists. You will be part of a front office call handling team to manage and respond to inbound calls relating to the scheduling/rescheduling of admission dates where required to support theatre utilisation. You will support with back-office Admin tasks such as collecting and delivery post, managing stationary and general day to day support. You will be required to compile the Harm Safety Netting Letters and clinical reviews for patient communication.Main duties of the job Following guidance schedule patients into theatre sessions and when necessary, rearrange theatre lists when having to rebook cancelled patients. Send out correspondence with information to patients. Telephone patients to cancel their admission date for numerous reasons, cancer case took priority, no ITU/HDU beds, no beds, Clinicians sick. Distribute departmental emails, schedule Request for Admission patients Take incoming telephone calls from other departments/patients, relating to specific duties Responsible for taking the daily post to the Post Department and general office duties, such as photocopying. Cover other positions when staff are on annual or sick leave. Flexible approach to working required.

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer, Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.