VPD-HLRI CRF Receptionist / Administrator

We are seeking an organised, enthusiastic and customer-focused Receptionist/Administrator to join the VPD-HLRI Clinical Research Facility located within the Heart and Lung Research Institute. This is an exciting opportunity to play a key role in supporting pioneering clinical research that helps improve patient care and advances global cardiovascular and respiratory health. The Heart and Lung Research Institute (HLRI) is a joint project between the University of Cambridge and Royal Papworth Hospital to create a world-leading research environment delivering important patient-focused research, directly impacting on global cardiac and respiratory health. As a key member of our multidisciplinary team, you will provide high-quality administrative and reception support to ensure the smooth day-to-day running of the Clinical Research Facility. You will be the first point of contact for participants, visitors and staff, helping to create a welcoming environment while supporting a wide range of administrative activities. This is an excellent opportunity for someone who enjoys working with people, has strong organisational skills and would like to contribute to research that makes a real difference to patients' lives. You will work closely with clinical, research and operational teams supporting studies that aim to improve outcomes for patients with heart and lung disease.Main duties of the job You will be expected to:

• Provide administrative support to the VPD-HLRI Clinical Research Facility and cover the reception area of the unit.
• Interact with members of the public, external organisations and colleagues in a professional manner, handling sensitive and confidential information appropriately.
• Maintain electronic and paper records accurately and confidentially.
• Organise meetings and support data collection for reporting activities.
• Manage participant attendance records and undertake general office administration.
• Welcome and direct participants and visitors, respond to telephone and email enquiries, and liaise with internal and external researchers to obtain documentation and manage correspondence.
• Follow department standard operating procedures to provide high quality, efficient administrative service within the department.
• Coordinate with the VPD-HLRI Estates and Maintenance teams to arrange services, support housekeeping activities and help maintain a clean, safe and welcoming environment.
  
  Previous experience in an administrative, reception or customer service role, together with confidence using Microsoft Office applications, would be advantageous.
  
  Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality. The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview. For a street view tour: https://royalpapworth.nhs.uk/virtual-tour