Volunteering Operations Senior Executive

We're looking for a highly organised and proactive Operations Senior Executive to play a key role in delivering operational excellence across our Volunteer Proposition. This is an exciting opportunity for someone who thrives on improving processes, managing systems, analysing data, and working collaboratively with stakeholders to create a seamless volunteer experience. Supporting the Volunteering Operations Manager and junior members of the team, you'll help ensure the stability, effectiveness, and future growth of our volunteering proposition by implementing and optimising processes, systems, and ways of working that support both volunteers and volunteer managers.What will I be doing?

• Partner with colleagues across the Volunteer Proposition and wider organisation to deliver a consistent and positive volunteer experience.
• Lead the development, improvement and implementation of operational processes, guidance and documentation, identifying opportunities to improve efficiency and effectiveness.
• Manage department inboxes and operational queries, identifying trends and recommending improvements.
• Develop and maintain a strong working knowledge of key systems and platforms including Microsoft 365, Salesforce, Siebel, Jotform and Contentful
• Lead and support a variety of projects, ensuring milestones are achieved and stakeholders remain engaged throughout.
• Analyse operational data and produce insightful reports and presentations that inform decision-making and drive continuous improvement.
• Collaborate with operational colleagues to ensure smooth day-to-day delivery of volunteering operations, including providing cover for key operational activities when required.
• Support and guide colleagues, acting as a positive role model within the team and contributing to a collaborative, inclusive working environment.
• Build a strong understanding of all areas within the Volunteer Proposition to support cross-functional working.
• Ensure compliance with relevant volunteering legislation and organisational policies and procedures.
  
  Experience managing or supporting the implementation of systems, processes, or operational improvements.
• Strong organisational skills with the ability to manage multiple priorities and deadlines effectively.
• Excellent problem-solving abilities and a proactive, solutions-focused approach.
• Strong stakeholder management, communication and influencing skills.
• Experience supporting or providing guidance to colleagues and team members.
• Excellent attention to detail and commitment to high-quality work.
• The ability to adapt and remain effective in a fast-changing environment.
• A collaborative mindset and a genuine commitment to team success.
• Strong self-awareness and a desire to continually learn and develop.
• Good working knowledge of Microsoft Office applications, with advanced Excel skills desirable.
Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism, We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.