Volunteer Services Business Support

Business Support provides high-quality administrative, clerical and coordination support across Voluntary Services, Heart and Soul, and the Involvement and Partnerships teams within CPFT.

Reporting to the Voluntary Services Manager, the role supports the effective delivery of volunteering, participation and engagement activities through recruitment administration, database management, communications, procurement, finance support and general business administration.

The post holder acts as a key point of contact for volunteers, participants, staff and stakeholders, helping to ensure efficient processes, accurate record keeping and a positive experience for all involved in the services.

Key responsibilities include supporting volunteer and participant recruitment processes, maintaining accurate databases and records, processing DBS documentation, raising purchase orders, managing expenses, coordinating communications, and providing day-to-day administrative support to service leads.

The post holder will act as a first point of contact for volunteers, participants, staff and external stakeholders, ensuring enquiries are handled professionally and efficiently. They will also support the promotion of volunteering, involvement and engagement activities through newsletters, social media content, communications and events, helping to ensure the smooth and effective delivery of services across the Trust.

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead fulfilling lives.

Our clinical teams deliver a wide range of NHS services across inpatient, primary care and community settings, including children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, and research and development.

To achieve our goals, we recruit high calibre candidates who share our vision and values. As an equal opportunities' employer, we welcome applications from all sections of the community, particularly under represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.

All appointments are subject to the successful completion of a probationary period.

Please note we reserve the right to close adverts early should we receive sufficient applications.

Regrettably, we cannot offer sponsorship for all roles. If you apply for a post that does not attract sponsorship, your application will be withdrawn from the process.

For further information on CPFT, please visit our website at https://www.cpft.nhs.uk

Please refer to the attached job description and person specification for full details of responsibilities.

1. Work as part of the Voluntary Services, supporting the Heart and Soul, and Involvement and Partnerships teams as required, to provide high-quality administrative and clerical support.

2. Act as a first point of contact for potential volunteers, participants and involvement partners, responding to enquiries in a professional, helpful and courteous manner.

3. Receive, handle and appropriately respond to incoming emails and telephone calls, redirecting queries or taking messages as required, and using initiative to resolve routine enquiries within agreed procedures.

4. Respond to enquiries relating to volunteering, participation and involvement opportunities, providing accurate information and guidance.

5. Distribute relevant information and application packs promptly and ensure follow-up actions are completed within agreed timescales.

6. Maintain and update accurate records of volunteer and participation recruitment activity using the relevant databases and systems.

7. Deliver effective customer service to staff, volunteers, participants, external stakeholders and partner organisations, using judgement to determine when matters should be escalated to the Voluntary Services Manager or other appropriate leads.

8. Assist with the administration of volunteer and involvement partner recruitment processes, including requesting references, arranging interview dates, supporting health screening processes and undertaking DBS checks in line with Trust procedures.

9. Maintain confidentiality at all times in accordance with Trust policies, information governance and data protection requirements.

10. Produce and distribute the monthly Helping Hands newsletter, supporting content collation, formatting and timely circulation.