The CCP Appropriate Adult Service supports, advises and assists vulnerable adults and young people aged 17 and under in police custody. The AA Service supports adults with mental health disorders, learning disabilities, autism, ADHD, PTSD and other vulnerabilities, and provides independent support for vulnerable people when they find themselves in contact with the Criminal Justice System. We require an organised, detail oriented person to provide flexible and multi-functional support across CCP's Appropriate Adult service and Head Office reception team. The Role We are looking for volunteers to provide administrative and operational support to the AA Project Manager, who is responsible for managing the service outcomes in line with contract conditions. The Volunteer AA Administrator will help operate the call out service, manage and update the weekly rota, and liaise with Gloucestershire Police Stations and other external agencies as required. You will maintain effective communications and positive relationships necessary for the efficient operation of the service. When supporting our Head Office Helpdesk team, you will meet and greet visitors and people accessing CCP services, process donations made to the pantry and answer and transfer incoming telephone calls. You'll need great organisational and communication skills, and most importantly a friendly and welcoming personality! To support both our AA and Head Office reception teams, we ask for a commitment of a minimum of 5 hours per week. We commit to you:

• Full AA training to national standards.
• On-going support and supervision.
• Full involvement in AA service development via network meetings, case studies, mentoring and further training.
• Volunteers are a vital part of the CCP team and many participate in the wider life of the charity.
  
  CCP was originally founded in 1989 by a local businessman in response to the growing number of homeless young people in Cheltenham. Recognising that people as young as 16 were sleeping rough around the town after having been thrown out of their family home, he purchased a building and opened a 10-bed hostel.
We have grown a lot since then and now aim to transform the lives of children, young people, families, and vulnerable adults by preventing homelessness, strengthening families and promoting independence. With a head office in Cheltenham, we currently employ over 250 staff, backed up by a team of over 150 volunteers, currently delivering services and projects in Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, and Dorset. Together WE can make a difference #WeAreCCP CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. Our robust Safeguarding Policy guides our recruitment process. We believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure & Barring Services, paid for by CCP.