Voids Supervisor

We're looking for a proactive and experienced Voids Supervisor to take ownership of a designated patch in Birmingham, overseeing the delivery of void property refurbishment and turnaround works across our housing stock. This role is ideal for someone with strong hands-on trade knowledge and a passion for returning homes to a high standard, ready for new tenants.

If you thrive in a fast-paced environment, enjoy managing multiple projects, and are committed to delivering excellent customer outcomes, this could be your next great opportunity.

Your Role Will Include:

Taking full responsibility for a designated geographical patch, ensuring void properties are delivered on time, within budget, and to the required quality standards.

Managing the end-to-end voids process, from property inspection and scoping through to completion and handover.

Supervising operatives and subcontractors across various trades, driving productivity, quality workmanship, and timely delivery.

Conducting pre- and post-void inspections, identifying required works and ensuring accurate specifications are produced.

Carrying out quality checks and sign-offs to ensure properties meet lettable standards and client requirements.

️ Monitoring and enforcing health & safety compliance across all void properties and work sites.

Managing void turnaround times, performance targets, and budgets to maximise efficiency and customer satisfaction.

Handling escalations and queries professionally, working collaboratively to achieve positive outcomes.

Liaising with housing teams, planners, contractors, and internal stakeholders to ensure smooth property handovers.

Supporting continuous improvement initiatives and identifying opportunities to enhance service delivery and performance.

SSSTS (Site Supervisor Safety Training Scheme) - essential.

Strong trade background (e.g. carpentry, plumbing, plastering, or general building) with solid multi-trade knowledge.

NVQ Level 2 in a relevant trade (desirable).

Proven experience supervising voids, planned works, repairs, or maintenance programmes within social housing or a similar environment.

Strong understanding of void property processes, lettable standards, and refurbishment works.

Ability to manage multiple properties, priorities, and workloads independently.

Excellent communication, organisation, problem-solving, and stakeholder management skills.

Experience managing KPIs, turnaround times, budgets, and contractor performance.

Full UK driving licence.

Competitive salary and benefits package, including company vehicle or allowance, pension scheme, and generous holiday entitlement.

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Our commitments:

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.