Voids & Lettings Adviser

Full Time - 37 Hours per week - Head Office Shrewsbury Avenue At Cross Keys Homes, we pride ourselves on putting customers at the heart of everything we do. We're looking for a proactive, customer-focused Voids and Lettings Adviser to join our busy Property Lettings team. If you're passionate about helping people, thrive in a fast-paced environment, and want to make a real difference in our communities, we'd love to hear from you. About the role In this varied and rewarding role, you'll be responsible for delivering an efficient end-to-end voids and lettings service. You'll work closely with prospective tenants, internal teams, external partners, and local authorities to ensure empty homes are turned around quickly, safely, and to the right standard. You'll also support new residents to settle into their homes by ensuring affordability checks, tenancy sign-ups, and benefit support are completed to a high standard, with transparency and fairness at the core of our approach. What you'll be doing

• Managing the full lettings process for void and new build properties
• Carrying out void inspections, transfer inspections, and sign-ups
• Ensuring properties meet our Moving In Standards before re-letting
• Liaising with local authorities on nominations and ensuring compliance with lettings policies
• Conducting affordability assessments, rights-to-reside checks, and income/expenditure reviews
• Supporting new residents with welfare benefit eligibility and claims
• Visiting void properties to check utility meter status and addressing issues with suppliers
• Maintaining accurate records and providing clear audit trails of all lettings activities
• Identifying opportunities to improve processes and customer experience
  
  Experience working in a customer-focused environment
• Confident dealing with customers in person, by phone, and via email
• Strong administrative and organisational skills with excellent attention to detail
• Ability to handle complaints or challenging situations with professionalism and calm
• Competent in using Microsoft Office and housing or CRM databases
• A positive, proactive attitude with the ability to work at pace
• Able to work independently and as part of a wider team
Desirable
• Understanding of Choice Based Lettings
• Knowledge of basic building maintenance
• Experience in property management or social housing lettings
• Familiarity with welfare benefits systems
• Experience using housing management systems
Additional requirements
• Full UK driving licence and access to a vehicle
• Willingness to undertake and maintain a Basic DBS check
• Ability to travel independently across Cambridgeshire and surrounding areas
• Comfortable with lone working
If you have the experience and drive to help us achieve our vision, we'd love to hear from you!

A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion. Our dynamic approach has made us one of the region's leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we're committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we'll continue to grow our business in today's fast-paced operating environment. There's more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too. You can find out more and the on the CKH website. Putting People First CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds. At CKH, everything we do is about the people who live in our homes and access our services. So, we know we need the best people to deliver the outstanding services and support our communities deserve. No matter where your career with us takes you, you'll be part of a team that makes a difference and creates opportunities that change lives. As well as working to create sustainable, prosperous communities, we're also keen to build a workplace community where you can feel supported by colleagues and enjoy your time at work. With a broad range of backgrounds and experience, our team is united by our shared values: action, commitment, excellence, integrity and teamwork. If that sounds like you, we'd love to hear from you.

We know we need to provide a great working environment to attract the best people. Our offer includes:
• A great pension scheme: we will double your contribution up to a maximum of 10%, plus Life Cover.
• Generous annual leave entitlement starting at 25 days, increasing with length of service, plus bank holidays.
• Flexible family-friendly and carers' policies, offering a range of paid and unpaid leave options.
• Enhanced maternity and paternity pay.
• CKH Rewards benefits platform, including cashback on purchases, instant vouchers and reloadable gift cards.
• Westfield Health, providing access to a range of benefits such as 24-hour DoctorLine, Employee Assistance Programme, and money back for glasses and dental treatment (after probation).