Visitor Welcome Assistant

Look no further! We have a fantastic opportunity to join the Visitor Welcome Team here at Preston Park Museum at an exciting time, with a bold and modern extension to the existing museum having just opened last summer. We are looking for a new Visitor Welcome Assistants to join the existing team, ensuring that everyone who visits has an enjoyable and memorable experience and contribute to achieving excellent standards of customer care. In this varied and rewarding position, you will:

• Welcome and engage visitors, making their experience enjoyable, accessible and memorable.
• Deliver exceptional customer service across the museum, admissions desk and retail areas.
• Help bring the museum to life, supporting with learning and community engagement activities., Please note that we're unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK.
Important Applicant Guidance Accuracy and Use of AI Tools: You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience. Application Updates and Communication: All updates regarding your application, including interview invitations, will be sent from 'DONOTREPLY@NORTHEASTJOBS.ORG.UK' to the email linked to your North East Jobs account, and will also appear in the 'My Messages' section of your account. Right to Work: All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Council's statutory employment checks. Employment cannot commence or continue unless this has been verified. Council Principles: The Council's recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent. Limitations: Where an individual cannot demonstrate a valid right to work in the UK, the Council will be unable to progress or continue the appointment. This includes cases where an existing employee's visa is due to expire and sponsorship is not granted. Supporting documents Visitor Welcome Assistant - JD,PS&KR.pdf (302.63 KB) 2. Employee Benefits Leaflet.pdf (193.3 KB) 13. SBC Values and Behaviours Statement - 2025.pdf (333.17 KB)


• Do you have excellent people skills?
• Are you enthusiastic about culture/heritage?
• Do you have experience working in a fast-paced customer facing environment?, Has excellent communication and customer service skills.
• Enjoys working with people and creating positive visitor experiences.
• Has experience in a customer-facing environment such as hospitality, leisure, retail, heritage or tourism.
• Can work effectively both independently and as part of a team.
• Has a flexible approach and is willing to support a variety of museum activities.
• Has an interest in museums, heritage, history, culture or the arts.
Please note that regular weekend and bank holiday working is an essential requirement of this role. The roles are available on either a full or part time basis.

Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work. We offer an excellent total reward package, including:
• A competitive salary of up to £25,989
• 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
• Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
• Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, access to online GP appointments, an employee assistance programme and physiotherapy services.