Visitor Services Officer

As part of our visitor welcome team, you will operate our visitor welcome area, handling credit card sales, and proactively selling Forestry England memberships.

• give information and deal with enquiries from customers inclusively, positive and friendly
• regularly inspect car parks, walking, running and cycling routes, and other recreational facilities including play areas
• take pride in managing litter, to create a safe and enjoyable environment
• help maintain clean and welcoming public areas for our visitors to enjoy
• be willing to train in first aid and help when needed, contributing to safe and effective visitor support services
• work closely with staff and volunteers, ensuring a supportive and collaborative atmosphere
• follow Forestry England's procedures for risk assessments, and customer service, being consistent and efficient
• oversee parking infrastructure, addressing any issues quickly to ensure a hassle-free experience for visitors
• carrying out minor repairs
• helping with stock management
And any other tasks, reasonably requested by your line manager., We cannot accept applications via email. Please follow the steps outlined below. Any CVs and/or personal statements sent outside the system will not be considered for shortlisting. You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form. The being assessed at interview are -
• Managing a quality service
• Working together
• Communicating and influencing
• Delivering at pace
You may also be assessed on Experience, Strength based questions, and/or the Technical Success Profile at the interview. The technical element could include a presentation, practical or written task. Successful candidates will undergo a criminal record check and the government check. If you require any reasonable adjustments, please email . If you're planning to use AI to support your application, please ensure you've read our guidelines Read more about our on the Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo an enhanced (or equivalent) criminal record check.People working with government assets must complete checks. Medical Successful candidates will be expected to have a medical. Nationality requirements This job is broadly open to the following groups:
• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  Essential professional and technical experience
• experience in delivering excellent customer service both in-person and using a variety of digital platforms
• willingness and ability to work outdoors in all weathers and to carry out manual tasks
• proven ability to work as part of a team
• practical understanding or a willingness to learn about health & safety best practices and a commitment to a positive health and safety culture in an outdoor environment
• competent IT user with experience in MS Office suite of applications
Desirable professional and technical experience
• basic DIY experience including the ability to carry out minor maintenance tasks on visitor buildings, signage, trails
• experience of operating electronic admissions or retail till systems
• experience of managing stock
• a working knowledge of risk assessments and safe working in an outdoor setting
• experience of working at a visitor attraction in the heritage and or environment sector
Qualifications Essential
• full UK driving license
• a GCSE in Maths and English or functional skills equivalent/equivalent Engineering subject
Behaviours We'll assess you against these behaviours during the selection process:
• Managing a Quality Service
• Working Together
• Communicating and Influencing
• Delivering at Pace
  
  Benefits Alongside your salary of £26,959, Forestry Commission contributes £7,810 towards you being a member of the Civil Service Defined Benefit Pension scheme.
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A
with an employer contribution of 28.97% Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our for more information on appropriate and inappropriate use. Selection process details This vacancy is using , and will assess your Behaviours.