Visitor Services Manager

Are you passionate about Swanage and creating outstanding visitor experiences? Swanage Town Council is looking for an enthusiastic, proactive and people-focused Visitor Services Manager to lead our diverse visitor services team and help make Swanage an even better place to visit.
From our award-winning Swanage Information Centre and much-loved Beach Huts to Beach Gardens Sports Park, the Boat Park and Friday Market, you'll oversee a diverse range of services, lead and motivate a team of staff, and bring fresh ideas to enhance the experience we offer residents and visitors alike.
Working as the Council's lead operational officer at weekends and on bank holidays, you'll respond to issues across the Council's services and responsibilities, coordinate appropriate action with colleagues, contractors and partner organisations, and ensure matters are dealt with promptly and effectively.
If you're a confident team leader with excellent organisational skills, a practical approach to problem-solving and a passion for delivering great customer service, this could be the opportunity for you.
The role is based on a five-day working week, Thursday to Monday, and includes weekend and bank holiday working.

The role includes membership of the Local Government Pension Scheme (LGPS) and 26 days annual leave, increasing to 29 days after five years of continuous service.