Visitor Services Assistant - Café and Shop

Our popular café and gift shop serve a wide range of customers, from tourists and families to local residents.

Market Hall Café customers can drink in or take away a Monsoon Estates Coffee or try our speciality Golden Monkey teas, whilst enjoying our menu of cakes, sandwiches, paninis and more.

The Market Hall Shop sells a varied range of products, including local beekeeper's honey, toys, fossils, handcrafted soaps, greeting cards, and souvenirs.

The Role

Working within the Visitor Services team, this role mainly covers our busy café. Daily tasks will include preparing food and drink, serving customers, and promoting our offers, including our best-selling cream teas. You'll cover tasks such as setting up indoor and outdoor café areas, opening the museum for the day, maintaining high standards of cleanliness, receiving and checking deliveries, and ensuring all records are kept accurate and up to date.

Two shifts a month you will cover our gift shop and visitor welcome. Confident in engaging visitors on the shop floor rather than relying on till based interaction, you'll enjoy actively recommending shop products.

The objective of the team is to help make visits to Market Hall Museum even more memorable, whilst generating vital income for the museum service.

We're looking for someone who has experience working in a customer service environment. This role is well suited to someone who is confident working within a team and independently, with a practical, flexible approach. You will enjoy speaking to customers and delivering excellent customer service. Good levels of numeracy and literacy are essential to this role., The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

Working for Warwickshire - This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

This is a part time role offered at 15.5 hours per week., working to a 4-week rolling work pattern.

Week 1 - Tues 12-3, Wed 10:30-3, Thurs 12-3, Fri 12-3, Sat 09:30-2

Week 2 - Tues 12-3, Wed 09:30-3, Thurs 12-3. Fri 12-3, Sat Off

Week3 - Tues 12-3, Wed 10:30-3, Thurs 12-3, Fri 12-3, Sat 09:30-2

Week 4 - Tues 12-3, Wed 09:30-3, Thurs 12-3. Fri 12-3, Sat Off, Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund'

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.