visitor services Assistant

You will play a key role in welcoming and supporting visitors and service users of the Museum Service, helping to create a safe, friendly, and engaging environment. You will also contribute to maintaining general security and public safety across all Northampton Museum sites.

This role is for 20 hours per week, worked on an annualised rota, offering variety and flexibility in working patterns. The position includes alternate weekend working, some bank holidays, and regular evening shifts, all planned in advance through a pre-arranged rota.

What will you be doing?

You will enjoy a varied and rewarding role, acting as a friendly and welcoming face of the museum for our visitors. Your duties will include supporting the set-up of exhibitions and events, responding to museum enquiries, assisting with cleaning and event preparation, providing refreshments, and selling tickets and merchandise in the shop.

If you take pride in delivering excellent customer service and enjoy working in a dynamic, visitor-focused environment, we would love to hear from you.

You are an enthusiastic, practical, and reliable individual who enjoys working with people and being part of a busy, visitor-focused environment. You take pride in providing a warm welcome and delivering a positive experience for everyone who visits the museum.

You have strong communication skills, a friendly and helpful manner, and experience of working with the public. Flexibility is important to you, and you are happy to work weekends, bank holidays, and evenings to support the needs of the service.

You are also comfortable taking on responsibility when required, including acting as a Keyholder.

At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.