Visitor Reception Assistant
Shakespeare Birthplace Trust, Shottery, Stratford-on-Avon
Visitor Reception Assistant
Salary not available. View on company website.
Shakespeare Birthplace Trust, Shottery, Stratford-on-Avon
- Part time
- Permanent
- Onsite working
Posted 3 weeks ago, 14 Oct | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 604f2f7f7a004d278dd8f1907e2fd906
Location ref: Shottery, Stratford-on-Avon
Full Job Description
The Shakespeare Birthplace Trust is looking for a Visitor Reception Assistant to work at Anne Hathaway's Cottage, Shottery, Stratford-upon-Avon. This is a 23 hours per week contact over 4 days. The contract will run from Monday 2 November 2026 to Sunday 7 March 2027, working hours will be 9.45am to 4.00pm.
As Visitor Reception Assistant you will be responsible for delivering excellent standards of visitor experience through a warm welcome and sharing of information to enhance visitors' understanding of the offer. You will also contribute to the financial sustainability of the Trust by ensuring that opportunities are taken to maximise sales through an efficient and professional admission process leading to increased average admissions and secondary spends.
To be successful in this role you will have experience of working in a high profile, customer-facing operation, preferably a busy visitor attraction with a diverse audience. You will be used to delivering against a range of KPIs including financial and visitor satisfaction targets. A sound understanding of customer service principles, experience of using EPOS ticketing systems, and cash handling are also essential.