Visitor Experience Officer - Minehead

Coleridge Cottage was acquired by the NT in 1908, and included the Trust's first book collection. Coleridge Cottage can be considered the birthplace of English Romanticism, with both Coleridge and his friend William Wordsworth inspired by the village and natural landscape around Nether Stowey and the Quantocks. Coleridge produced the famous poems the Rime of the Ancient Mariner, Kubla Khan and Frost at Midnight, all inspired by the local area. You'll be reporting to the Visitor Experience and Operations Manager, working in a team of staff and volunteers at both Dunster Castle and Coleridge Cottage. What you'll be doing As Visitor Experience Officer, your main focus will be on providing a great service for visitors and checking and maintaining high standards of presentation onsite. With your team, you'll be welcoming people and inspiring them to really get to know Dunster Castle and Coleridge Cottage. This might include devising and running events and activities, and creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here. You'll work with colleagues from the House and Garden teams to encourage visitors to take a closer look at artworks, precious objects, plants and landscapes cared for by the Trust. You might be supervising and supporting the Welcome team and volunteers, organising rotas, updating visitor numbers, replenishing maps or trail leaflets or installing our Summer of Play with your team. You could also be designing marketing communications via posters, banners and social media posts related to the core offer and special events, that will help attract visitors to come to visit or repeat visit.

We'd love to hear from you if you're:

• used to multiple deadlines and managing your own workload
• skilled in organisation and planning, with a good eye for detail
• good at talking to, and getting on with, all kinds of people
• a hard-working and committed team player
• comfortable with IT: Microsoft Office, as well as web and social media
• experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• familiar with health and safety procedures
  
  The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

Salary: 27,612 per annum Contract: Permanent Hours/ working pattern: Full-time, 37.5 hours per week This role will require you to work at both Dunster Castle and Coleridge Cottage unfortunately there is no public transport available., The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places